Xochitl Gutierrez
Cloverdale,CA
Summary
Diligent with solid background in managing housekeeping operations. Proven track record of maintaining high standards in cleanliness and efficiency. Demonstrated expertise in team leadership and effective problem-solving.
Overview
17
17
years of professional experience
Work History
Assistant Housekeeping Manager
Four Seasons Hotels and Resorts
10.2025 - Current
- Supervised daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Developed training programs for staff, enhancing skills and improving service delivery.
- Implemented efficient scheduling practices, optimizing labor costs while maintaining service quality.
- Collaborated with management to establish departmental goals aligned with overall hotel objectives.
- Conducted regular inspections of guest rooms and public areas, identifying opportunities for improvement.
- Oversaw inventory management of cleaning supplies and equipment, ensuring adequate stock levels at all times.
- Resolved guest complaints related to housekeeping services promptly, improving overall guest experience ratings.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
Clinical Coordinator
Continuum Hospice & Palliative Care
11.2024 - Current
- Coordinated and managed the daily operations of a busy clinical department, ensuring smooth workflow and efficient patient care
- Collaborated with physicians, nurses, and other healthcare professionals to coordinate patient care activities and optimize outcomes
- Maintained accurate electronic medical records (EMR) for all patients in compliance with HIPAA regulations
- Managed inventory of medical supplies and equipment, ensuring availability for patient care while minimizing waste
Housekeeping Supervisor
Montage International
10.2022 - 07.2024
- Supervised a team of 30 housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas
- Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
- Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
- Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
- Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes
- Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
- Participated in performance evaluations of housekeeping staff, providing feedback on strengths and areas for improvement
Housekeeping Coordinator
Montage
07.2022 - 10.2022
- Establish rooms are assigned and teams are prepared daily
- Answer phones and direct housekeepers, relay messages, prepare teams for the following day
- Interact with front desk and engineering to assure the room's needs are met.
- Assign guest rooms to Room Attendants and Supervisors.
Front Desk Agent
Four Seasons Hotels and Resorts
06.2024 - 10.2025
- Managed guest check-ins and check-outs efficiently, ensuring seamless arrival experiences.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated reservations and maintained accurate room inventory using property management systems.
- Trained new front desk staff on standard operating procedures and customer service best practices.
- Collaborated with housekeeping to ensure room readiness aligned with guest expectations.
- Conducted daily audits of cash and credit transactions for accuracy and compliance standards.
- Developed strategies to enhance guest engagement through personalized service initiatives.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Data Entry Clerk
Tuttle’s Pharmacy
06.2011 - 07.2022
- Answer inquiries regarding prescription refills, and insurance claims
- Perform administrative duties on internal computer system
- Input insurance information
- Research and resolve dosage conflicts, potentially harmful drug interactions
- Decipher Physician prescriptions and input in database
Pharmacy Clerk
Cloverdale Pharmacy
10.2008 - 06.2011
- Address concerns and solve customer problems
- Properly operate cash register and maintain balance drawer
- Stocked merchandise
Education
High School Diploma -
Cloverdale High
Cloverdale05.2010
Skills
- Health and safety
- Scheduling staff
- Sanitation standards
- Room inspections
- Recruitment and hiring
- Guest relations
- Task delegation
- Supply ordering
- Public area cleanliness
- Customer service
- Customer service-focused
- Housekeeping
- Staff training and development
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Housekeeping Manager
Four Seasons Hotels and Resorts
10.2025 - Current
Clinical Coordinator
Continuum Hospice & Palliative Care
11.2024 - Current
Front Desk Agent
Four Seasons Hotels and Resorts
06.2024 - 10.2025
Housekeeping Supervisor
Montage International
10.2022 - 07.2024
Housekeeping Coordinator
Montage
07.2022 - 10.2022
Data Entry Clerk
Tuttle’s Pharmacy
06.2011 - 07.2022
Pharmacy Clerk
Cloverdale Pharmacy
10.2008 - 06.2011
High School Diploma -
Cloverdale High