Xochitl Martinez Leyva
JACKSONVILLE,FL
Summary
Proven Customer Service Representative at Chime, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in data entry and active listening, efficiently handled escalated calls, boosting satisfaction. Achievements include significant repeat business, showcasing a blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chime
01.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Of Hospitality And Tourism Management -
Cecytev
Mexico, ME06.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
Timeline
Customer Service Representative
Chime
01.2021 - 08.2023
Bachelor Of Hospitality And Tourism Management -
Cecytev
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