Xochitl Martínez
North Hills,United States
Summary
Dedicated and service-oriented professional with extensive experience in customer service, cash handling, and administrative support. Proven ability to enhance client satisfaction through exceptional communication, organization, and attention to detail. Skilled in meal preparation, clerical support, and office administration, with a strong ability to manage schedules and assist diverse clients, including elderly care. Adept at multitasking in fast-paced environments while maintaining professionalism and efficiency, seeking to leverage these skills in a dynamic role that values customer relations and operational excellence.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Los Angeles Mission College
Sylmar, CA
08.2022 - Current
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
- Scheduled appointments and maintained a calendar for a 12+ member team.
- Approached all encounters with students and faculty in a friendly, service-oriented manner.
IHSS Care Provider
IHSS
Los Angeles, United States
05.2021 - Current
- Supported patient needs with grocery shopping, cleaning and household supply replenishment
- Cleaned houses, prepared meals and laundered linens for immobile clients
- Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair
- Learned and followed medical regulations and requirements in dispensing care
- Administered medications in alignment with care plan and physicians' orders
Customer Service Cashier
La Mexicana Food Truck
Ponce, Puerto Rico
03.2019 - 03.2020
- Handled cash, check, and card transactions with consistent attention to detail and maintained a balanced drawer
- Answered 10+ phone calls per day to offer information to customers and direct callers
- Increased sales of target items by employing excellent upselling and communication skills
Education
Associate of Arts - Psychology
Los Angeles Mission College
Sylmar, CA12-2025
High School Diploma -
James Monroe Senior High
Los Angeles, CA06.2022
Skills
- Customer Service
- Clerical Support
- Personal Care Services
- Office Organization
- Cash Handling / Cashier Training
- Cooking and meal preparation
- Interpersonal communication
- Deliver exceptional care
References
- Ashley Granshaw, (818)-426-6806
- Liliana Alvarado, (939)-222-5396
- Ricardo Mayorga, +1 (213)-244-9334
Languages
- English, Bilingual
- Spanish, Native
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Los Angeles Mission College
08.2022 - Current
IHSS Care Provider
IHSS
05.2021 - Current
Customer Service Cashier
La Mexicana Food Truck
03.2019 - 03.2020
Associate of Arts - Psychology
Los Angeles Mission College
High School Diploma -
James Monroe Senior High
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