Xochitl Navarrete
Phoenix,AZ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
Cox Communications
03.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Cafe Manager
Serafina Coffee Roasters
08.2019 - 04.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Server/Bartender
Testal Mexican Kitchen
02.2020 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Patient Consultant
Nirvana Center
04.2018 - 02.2019
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to staff to help optimize treatment planning and care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Organized patient records and database to facilitate information storage and retrieval.
Education
High School Diploma -
Betty Fairfax High School
Laveen, AZ05.2014
Skills
- Bilingual
- Product and Service Knowledge
- Customer Database Management
- Problem-Solving Strengths
- Inside and Outside Sales
- Advising and Coaching
- Customer Relations/Retention
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Cox Communications
03.2023 - Current
Server/Bartender
Testal Mexican Kitchen
02.2020 - 12.2022
Cafe Manager
Serafina Coffee Roasters
08.2019 - 04.2023
Patient Consultant
Nirvana Center
04.2018 - 02.2019
High School Diploma -
Betty Fairfax High School
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