XOCHITL PEREZ
South San Francisco,CA
Summary
Dedicated first-generation Latina with a degree in Public Health and a passion for promoting health equity in underserved communities. Experienced in managing operations at a pediatric dental office, optimizing patient care, and advocating for improved health outcomes. Skilled in creating supportive environments as a part-time preschool teacher and connecting families to essential resources. Strong background in healthcare, education, and translation, with a proven ability to drive positive change and access to care.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Office Manager
Mission Bay Pediatric Dentistry
11.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Preschool Teacher
City of South San Francisco
08.2023 - Current
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Foster curiosity and engagement in young learners..
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Medical Assistant /Shift Leader
Worksite Labs
01.2022 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Ensured patient safety and comfort during testing, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Prepared lab specimens for diagnostic evaluation.
Dental Assistant
Dr. Mary Dini DDS
12.2019 - 06.2020
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Patient Care Coordinator and Medical Records
Spring Fertility
02.2019 - 11.2019
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Review records for completeness, accuracy, and compliance with regulations.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Receive and route messages or documents, such as laboratory results to appropriate staff.
- Worked with patients and families to develop future plans and discuss care actions.
Administrative Assistant
Russo Dental Care
01.2018 - 06.2019
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Developed and implemented individualized dental care plans for patients.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Assisted patients in completing all necessary forms and documents.
- Verified patient benefits.
Education
Bachelor of Science - Public Health
San Francisco State University
San Francisco, CA 09.2022 - 05.2024
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Time Management
Customer Service
Office Management
Timeline
Office Manager
Mission Bay Pediatric Dentistry
11.2023 - Current
Preschool Teacher
City of South San Francisco
08.2023 - Current
Bachelor of Science - Public Health
San Francisco State University
09.2022 - 05.2024
Medical Assistant /Shift Leader
Worksite Labs
01.2022 - 04.2023
Dental Assistant
Dr. Mary Dini DDS
12.2019 - 06.2020
Patient Care Coordinator and Medical Records
Spring Fertility
02.2019 - 11.2019
Administrative Assistant
Russo Dental Care
01.2018 - 06.2019
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