Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Xochitl Salgado

ELmwood Park,IL

Summary

Bilingual, Culture Champion Customer Service Representative with 10+ years of extensive experience in fast-paced and high volume environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Associate

Uber FreightTechnologies
Chicago, Illinois
08.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Covid Call-Center Representative

Lurie Children's Hospital Of Chicago
Chicago, IL
11.2020 - 07.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
  • Consistently maintained [Number]% customer service satisfaction ratings through quality control and [Action].
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree - Medical Office Assistance

College of Office Technology
Chicago

Skills

  • Presenting Solutions
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • MS Office Proficiency
  • Understanding Customer Needs
  • Prioritizing Calls
  • Spanish Speaking
  • Team-Oriented and Cooperative
  • Computer Proficiency
  • Administrative and Office Support

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Customer Service Associate

Uber FreightTechnologies
08.2021 - 03.2022

Covid Call-Center Representative

Lurie Children's Hospital Of Chicago
11.2020 - 07.2021

No Degree - Medical Office Assistance

College of Office Technology

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