XOCHITL SANCHEZ

Provided tech support for different contracts:

• Suntrust

- Support provided on calls, mainly for office software and specific software for the contract.

- Worked in the concierge team, coordinating processes to provide equipment, telephony and access badges to new hires

• Sempra

- Support provided on calls for office, exchange console, setup of email on mobile devices, etc

- Obtained WAHA position

ABC - Amerisourcebergen

- Support provided on calls and chats, mainly for software, like office and specific software per contract

- Worked as backup for the incident coordinator , validating tickets, confirming processes, and referring cases to L1 agents up to L3 to ensure resolution

*Innova post

-Support provided for the Retail service desk, for hardware issues.

• Multiskill bilingual agent; sales and changes of air ticket reservations, for Volaris Airline.
• Customer service department at banking services; general information of bank accounts and bank statements, for BBVA

* Made and served brand-specific café beverages per day with speed, quality and consistency.

• Translated documents in English and Spanish.
• Replicated flow, style and overall meaning of original texts.
• Maintained message content, tone and emotion as closely as possible.
• Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
• Compiled information, such as Cooking terms used into glossaries and terminology databases.
• Supported student education by accompanying non-English speaking individuals to classes and study sessions.

• Teaching of English on different levels to technical students and high school students.
• Administered assessments and standardized tests to evaluate student progress.
• Prepared and implemented lesson plans covering required course topics.
• Adapted lesson plans and curricula to student interests, increasing student engagement.

• Teaching of English to middle school students.

• Teaching of English on basic, intermediate and advanced level, personalized courses, under the silent way method.