Xochitl Sanchez
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Self Employed
Catering Services
Sacramneto, CA
03.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Retail Store Manager
MetroPCS/T-Mobile
06.2010 - 05.2020
- Responsible for the development of the team, communication and follow up on changes from marketing to financial and HR
- Train and manage all operational and financial aspects of the store
- Assisting in creating goal strategies to hit or surpass market goals
- Maintaining a close relationship with operational and finance team for further research.
Retail Assistant Manager
METROPCS
05.2014 - 08.2015
- Responsible to communicate any situations to upper mgmt
- Provide assistance to the remaining management team and sales team
- Delegate tasks to fellow managers and set a deadline when to be completed
- Partner with upper management regarding escalations, errors in the system and tasks waiting for completion.
Retail Sales Leader
METROPCS
09.2012 - 05.2014
- Ensure that all employees were following company guidelines from sales to finance
- Sit down with each representative to create a personal action plan to overcome sales obstacles
- Complete task delegated from upper management
- Communicate any issues and complete sales coachings for areas of improvement.
Labor
Grocery outlet
11.2008 - 06.2010
- Loaded and unloaded materials onto trucks for transport to job sites.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
BUSINESS MANAGEMENT
SACRAMENTO CITY COLLEGE
Skills
- Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations
- Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles
- Diligent: Focus is kept on the task on hand and complete with utmost urgency
- Multitask: Use a task list to the fullest to prioritize my rocks and gravel and better manage my day to be successful
- Confident and Energetic: Always make sure to thoroughly understand what I am doing to perform confidently and bring a positive energy when interacting to build that relationship
- Knowledgeable in Microsoft Office, Excel, Powerpoint also, proficient in Spanish
- Persuasive: Able to obtain people’s buy in by relating to the target audience I’m able to obtain people’s buy in and reinforce the goal at hand
- Leadership: Always begin with the goal in mind, I focus on where I want to be and what needs to be achieved to get there Efficiently delegate tasks to ensure fluid progress and maintain high accountability
- Detail Oriented: Always make sure that all details are communicated effectively in order to provide superior customer service to our clientele
Timeline
Self Employed
Catering Services
03.2019 - Current
Retail Assistant Manager
METROPCS
05.2014 - 08.2015
Retail Sales Leader
METROPCS
09.2012 - 05.2014
Retail Store Manager
MetroPCS/T-Mobile
06.2010 - 05.2020
Labor
Grocery outlet
11.2008 - 06.2010
BUSINESS MANAGEMENT
SACRAMENTO CITY COLLEGE
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