Xochitl Torres
Grand Rapids,MI
Summary
Dedicated Pharmacy Technician experienced in managing inpatient and outpatient care through effective prior authorizations and medication reconciliation. Delivered efficient support to pharmacists in medication preparation and inventory management, maintaining precise records and ensuring compliance with regulatory standards.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Pharmacy Technician
Trinity Health Hospital
Grand Rapids, MI
01.2026 - Current
- Oversaw medication dispensing processes to ensure accuracy and compliance with hospital protocols.
- Collaborated with healthcare professionals to optimize medication therapy management for patients.
- Trained and mentored junior pharmacy technicians on best practices and safety standards.
- Streamlined inventory management systems, reducing medication retrieval times significantly.
Consumer Medication Coordinator
Genoa Health Care
11.2024 - Current
- Managed medication distribution processes to ensure timely delivery and compliance with regulatory standards.
- Collaborated with healthcare providers to optimize patient medication plans and improve health outcomes.
- Trained and mentored staff on medication management protocols and best practices for patient care.
- Led initiatives to streamline documentation processes, enhancing efficiency in medication coordination workflows.
- Monitored adherence to safety protocols, ensuring a high standard of care in medication administration procedures.
- Conducted regular audits of medication management processes for continuous improvement efforts.
- Educated patients on proper medication usage, ensuring understanding and compliance.
- Participated in interdisciplinary team meetings for comprehensive case reviews and coordinated care planning.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
Retail pharmacy technician
Walgreens
01.2003 - Current
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Managed prescription processing and medication dispensing, ensuring accuracy and compliance with regulations.
- Collaborated with pharmacists to optimize inventory management and reduce medication errors.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure patient satisfaction.
- Implemented workflow improvements that enhanced efficiency in prescription filling and patient consultations.
- Assisted in maintaining cleanliness and organization of pharmacy workspaces to promote safety and efficiency.
Lead Salesperson
Spectrum Charter Communications
08.2022 - 06.2024
- Implemented effective sales techniques to increase product awareness and drive revenue growth.
- Developed strong customer relationships to enhance client retention and satisfaction.
- Collaborated with team members to identify customer needs and tailor solutions accordingly.
- Trained new staff on sales processes, product knowledge, and customer engagement strategies.
- Analyzed market trends to inform sales strategies and improve competitive positioning.
- Led initiatives to streamline sales operations, enhancing efficiency across the department.
- Executed strategic plans that significantly increased overall sales performance and market share.
Med historian /Care Coordinator/inpatient pharmacy tech
Spectrum Health (now Corewell health Hospital)
03.2016 - 07.2022
- Developed detailed reports analyzing past events impacting patient care and hospital operations.
- Conducted comprehensive research on historical data relevant to healthcare trends and practices.
- Mentored junior historians in archival research techniques and documentation standards.
- Curated educational materials and presentations for staff training on historical context in healthcare delivery.
- Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.
- Evaluated historical case studies to inform evidence-based practices within the organization's operations.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Education
High School Diploma -
Grand Rapids Central High School
Grand Rapids05-2001
No Degree - Clinical Psychology
Eastern Michigan University
Ypsilanti05-2003
Skills
- Bilingual
- Entry-level technician
- Multitasker
- Communication
- Problem-solving
- Analytical skills
- Team collaboration
- HIPAA compliance
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Records management
- Drug inventory control
- Pharmaceutical calculations
- Drug safety
- Labeling accuracy
- Pharmacy software proficiency
- Processing payments
- Medication order processing
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Manual and automated medication dispensing
- Advanced math skills
- Verifying orders
- Regulatory compliance
- Medication storage procedures
- Receiving incoming supplies
- Compounding techniques
- Drug interaction awareness
- Order verification
- Secure storage of medications
- Updating medication histories
- Drug storage procedures
- Interpreting orders
- Aseptic techniques
- FDA drug safety guidelines
- Drug utilization review
- OTC recommendations
- Drug monitoring
- Record preparation
- Medication management
- Drug classification
- Pharmacology
- Billing support
- Ordering and stocking medications
- Resolving customer issues
- Pharmacy operations
- Supporting pharmacy operations
- FDA and HIPAA compliance
- Customer service
- Data entry
- HIPAA training
- Prioritization and organization
- Labeling medications
- Team coordination
- Dispensing medications
- Insurance processing
- Process improvement
- Inventory management
- Certified pharmacy technician (cpht)
- Analytical thinking
- Medication labeling
- Prescription refill fulfillment
- Claims processing
- Certified pharmacy technician
- Claims processing software
- Medication documentation
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician
COMMUNICATION
I speak Spanish fluently and have been certified to translate.
LEADERSHIP
Currently a Senior Technician at Walgreens and the only Consumer Medication Coordinator for this area of Grand Rapids
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Trinity Health Hospital
01.2026 - Current
Consumer Medication Coordinator
Genoa Health Care
11.2024 - Current
Lead Salesperson
Spectrum Charter Communications
08.2022 - 06.2024
Med historian /Care Coordinator/inpatient pharmacy tech
Spectrum Health (now Corewell health Hospital)
03.2016 - 07.2022
Retail pharmacy technician
Walgreens
01.2003 - Current
High School Diploma -
Grand Rapids Central High School
No Degree - Clinical Psychology
Eastern Michigan University