Xochitl R Calderon
Addison,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Axis Warehouse
05.2024 - Current
- Inventory and receiving
- Sphere system
- Word document and Outlook
- Provide POD to clients
- File and Saved important shipping documents
- High volume in emails
- Order and status processing
- Resolved customer complaints with empathy,
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Work with warehouse department to ensure clients needs are met
Customer Service Represantative
RIM Logistics
04.2022 - 04.2024
- Order process, according to client;s specific needs
- Invoicing preparation
- Review monthly reports for clients
- BOL and Invoicing print
- POD provided to clients for tracking
- Small parcel and LTL orders
- Inbound and outbound orders
- Rate bills and provide freight cost to clients
- Answer high volume of emails in promptly manner
- Cargowise and Opendock
- Schedule pick up with carriers
- Billing and Auditing
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assembly Supervisor
Partstown
06.2019 - 10.2022
- Supervised 34 workers and coordinated daily work activities.
- Checked production goods and reported deficiencies.
- Worked directly with QA personnel to identify and correct defects.
- Filed all documentation correctly and efficiently.
- Quality inspection on outbound orders
- High-Jump and Syspro system
- Inventory and MIA solution
- Expand quality and production in th assembly department.
- Worked alongside other departments like picking and packing to fulfill clients orders
- Streamlined workflow for increased productivity by organizing workstations and implementing standard operating procedures.
- Managed staff hiring, training and supervision.
- Reported machine and equipment malfunctions.
- Ensured effective utilization of available workforce through strategic scheduling and task allocation based on individual skills sets.
Client Service Representative/Reupholster
Walter E Smithe Furniture
10.2020 - 04.2022
- Answer high volume of text, calls, emails
- Maintained professional during high pressure calls
- Worked with manufactures for status on furniture
- Supervise designer's order entry and cost for the Geneva store location
- Schedule delivery and service appointments
- Followed order and warranty guidelines, while ensuring client's are satisfied
- Order parts with manufactures to resolve client's issue under warranty
- Same day delivery issue
- Problem solved client's concerns or unsatisfied problems
- Used NetSuite System
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Education
High School Diploma -
Betel Christian School
Bartlett, IL05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Documentation
- Team Development
- Prioritization
- Staff Training
- Quality Control
- Clerical Support
- Filing
- Order Fulfillment
- Office equipment proficiency
- Shipping procedures understanding
- Delivery Scheduling
- Warehousing functions
Timeline
Customer Service Representative
Axis Warehouse
05.2024 - Current
Customer Service Represantative
RIM Logistics
04.2022 - 04.2024
Client Service Representative/Reupholster
Walter E Smithe Furniture
10.2020 - 04.2022
Assembly Supervisor
Partstown
06.2019 - 10.2022
High School Diploma -
Betel Christian School
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