Dymond Harris
Sanford,FL
Summary
Versatile occupational health and safety director with hands-on expertise in multiple industries. Highly engaging team builder supports employee improvement and development in fast-paced, diverse workforce environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reception/Safety Administrator
Addison-HVAC
09.2021 - Current
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Collaborated with other departments to integrate safety in all aspects of organization.
Administrative Assistant
Atlantic Senior Benefits
04.2021 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Warehouse Associate
Amazon
08.2020 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 40 pounds.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Entered quantity received against purchase order in computer system.
Customer Service Representative
Convergys
03.2017 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
Education
Associate of Arts - General Education
Seminole State College of Florida
Sanford, FL12.2025
GED -
Seminole High School
Sanford, FL04.2017
Skills
- Fire Safety Management
- Risk Assessment
- Accident Prevention
- Fall Protection
- Environmental Awareness
- First Aid Administration
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Call Management
- Appointment Scheduling
- Call Answering and Routing
- Visitor and Customer Relations
- Relationship Building
- Catering Coordination
Certification
- EHS - Environmental Health and Safety Professional
- OSHA 10 Certified
- OSHA 30 Certified
- CPR Certified
- EMR - Emergency First Responder
Timeline
Reception/Safety Administrator
Addison-HVAC
09.2021 - Current
Administrative Assistant
Atlantic Senior Benefits
04.2021 - 08.2021
Warehouse Associate
Amazon
08.2020 - 04.2021
Customer Service Representative
Convergys
03.2017 - 08.2020
Associate of Arts - General Education
Seminole State College of Florida
GED -
Seminole High School
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