Xodus Mays
Cincinnati,OH
Summary
Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Team Lead
Kroger's Pharmacy
Cincinnati, OH
11.2021 - 04.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Motivated and encouraged team members through positive communication and feedback.
- Observed individual calls and provided relevant suggestions and feedback to promote success.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Home Health Aide
Honey support
Cincinnati
03.2018 - 11.2021
- Preparing and serving meals, Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Managed patient transportation and appointment scheduling.
Administrative Assistant
SELF - Support to Encourage Low income Families
Hamilton
02.2017 - 03.2018
- Assist Customers, Data Entry, Customer Service, Basic Office Skills.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
Dispatcher
Tri-State Towing
Cincinnati, OH
06.2012 - 01.2017
- Maintained communication between drivers and customers throughout the process.
- Processed payments from customers via cash, credit card, or check.
- Provided technical support to drivers when they encountered difficulties while out on the road.
- Managed daily paperwork including invoices, reports, logs.
- Answered incoming calls and dispatched tow truck drivers to customer locations.
- Scheduled regular maintenance for fleet vehicles as needed.
- Resolved customer complaints by providing timely solutions.
- Verified customer payment information prior to dispatching services.
- Tracked progress of each call using GPS navigation systems and updated customers accordingly.
Education
High school diploma - Education
Greater Ohio Virtual School
06.2017
Skills
- Data Entry
- Quality Control
- Curriculum Development
- Warehouse Experience
- Communication skills
- Leadership
- Assisted living
- Caregiving
- Senior care
- Customer Service
- Call Control
- Quality Assurance
- Call Routing
- Team Management
- Schedule Coordination
- Call Monitoring
- Employee Motivation
- Order Processing
Certification
People Skills
Home Health
Timeline
Call Center Team Lead
Kroger's Pharmacy
11.2021 - 04.2024
Home Health Aide
Honey support
03.2018 - 11.2021
Administrative Assistant
SELF - Support to Encourage Low income Families
02.2017 - 03.2018
Dispatcher
Tri-State Towing
06.2012 - 01.2017
High school diploma - Education
Greater Ohio Virtual School
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