Xolisile Nkambule
Rosedale,NY
Summary
Achieved high customer satisfaction ratings by delivering exceptional service as a server and bartender. Enhanced operational efficiency by managing reception tasks and team coordination. Expanded skill set through targeted industry studies, resulting in improved service delivery.
Overview
2026
2026
years of professional experience
Work History
Server
Country Club of Sapphire Velly
04.2025 - 10.2025
- Provided excellent customer service by promptly taking orders and addressing customer inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Learned menu items and daily specials to effectively communicate offerings to customers.
- Supported kitchen staff by coordinating food delivery and ensuring timely service during peak hours.
- Adapted quickly to changing environments, handling multiple tables efficiently under pressure.
- Collaborated with team members to ensure seamless operation during busy shifts.
- Followed health and safety protocols to maintain a hygienic work environment for guests and staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Bartender and Server
Old Edwards Inn and Spa
2023 - 03.2025
- Crafted unique cocktails using fresh ingredients and seasonal flavors.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Maintained cleanliness and organization of bar area to meet health standards.
- Trained new staff on beverage preparation techniques and service protocols.
Server and Bartender
Mission Point Resort, Mackinac Island MI
2022 - 04.2023
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy in orders.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Managed multiple tables efficiently during peak hours to optimize workflow and service speed.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Associate of Science - Electrical Engineering
University of Johannesburg
South Africa 04.2018
GED -
Aero Blue Cabin Crew Training Academy
South Africa 08.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
Accomplishments
I have a cabin crew license and I have work as a cabin crew member for South African airways I also have done and electrical engineering course at the university of South Africa
Languages
Zulu
Full Professional
Afrikaans
Full Professional
State Notices
- Instructions: Please review the State Notice(s) for the state you work in by clicking on the individual notice titles below. After review, check the acknowledgement check box located on the bottom left of this window.
- Arizona Paid Sick Time
- California Disability Insurance Provisions
- California Rights of Victims of Domestic Violence, Sexual Assault and Stalking Rights
- California Paid Family Leave Benefit
- California Law Prohibits Sexual Harassment (see "required" section - "sexual harassment")
- California Unemployment Rights
- California Workers’ Compensation Benefits for Injuries Caused by Work
- Colorado Overtime and Minimum Pay Standards (COMPS) Order
- Colorado Workplace Public Health Rights Poster: Paid Leave, Whistleblowing, & Personal Protective Equipment
- Colorado Pregnant Workers’ Fairness
- Colorado FAMLI Notice
- Connecticut FMLA and Paid Leave Notice
- Connecticut Sexual Harassment Notice
- District of Columbia Paid Family Leave (see employee worksite notice)
- District of Columbia Pregnant Workers’ Fairness
- Delaware Pregnancy and Childbirth Rights
- Delaware Paid Family Leave
- Delaware Sexual Harassment
- Chicago, Illinois Paid Sick Leave Notice
- Kentucky Pregnant Workers Act Notice
- Louisiana Earned Income Tax Credit
- Louisiana Motor Vehicle Registration Notice Louisiana
- Louisiana Pregnancy Accommodations Notice
- Maryland Healthy Working Families Act Notice
- Massachusetts Pregnant Worker Fairness Act
- Minnesota Personnel Records
- Minnesota Nursing Mothers, Lactating Employees, and Pregnancy Accommodations Notice
- Minneapolis Labor and Employment Rights
- Missouri Domestic or Sexual Violence Leave
- Nevada Pregnant Workers’ Fairness Rights
- New Jersey Gender Equality Rights
- New Jersey Paid Sick leave
- New Jersey Record Keeping
- New Jersey Security and Financial Empowerment
- New Jersey Temporary Disability Benefits
- New Mexico Paid Sick Leave
- New York City Pregnancy and Childbirth Rights
- New York City Earned Sick Time Rights
- New York City Sexual Harassment
- New York – Westchester County Paid Sick Leave
- New York City Workers’ Bill of Rights
- Oregon Sick Time Rights
- Pennsylvania Workers’ Compensation Rights
- Rhode Island Pregnancy and Childbirth Rights
- Rhode Island Unemployment and Temporary Disability Insurance Benefits
- South Carolina Pregnancy Accommodation Act Notice
- Texas Healthcare Network Notice
- Vermont Earned Sick Time Rights
Timeline
Server
Country Club of Sapphire Velly
04.2025 - 10.2025
Bartender and Server
Old Edwards Inn and Spa
2023 - 03.2025
Server and Bartender
Mission Point Resort, Mackinac Island MI
2022 - 04.2023
Associate of Science - Electrical Engineering
University of Johannesburg
GED -
Aero Blue Cabin Crew Training Academy