Xotchil Rivas

Provide customers with information and resources.

Assisted customers in navigating BenefitsCal by providing guidance on how to access and understand their benefits, appointments, notices, annual recertifications and SAR 7 reporting.

Maintained daily records of customers interactions and support provided while assisting customers with navigating BenefitsCal

Scan

Make Copies

Answer Phone

Processed and tracked daily Metro Life applications by maintaining detailed paper records, submitting applications online, and recording confirmation numbers and submission dates for accurate documentation and case tracking

Prepared and organized informational packets for Medical, CalFresh and CalWorks programs, ensuring customers received clear and accessible information about available benefits, eligibility requirements and application resources.

• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Shopped for customers groceries and others needs
• check out items
• Deliver items to customers

Translated text messages and phone calls between English and Spanish.

Maintained monthly records of customers names and addresses, payment method, service amount and outstanding balances

mail invoices with estimates or outstanding balances and payment