Austin Morris
Pelham
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
7
7
years of professional experience
Work History
Store Manager
Moes Southwestern Grill
Mountain Brook
03.2025 - Current
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and maintained stock levels effectively.
- Developed staff schedules to meet operational needs efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
- Enforced company policies and maintained a safe working environment.
- Conducted regular team meetings to align on goals and expectations.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Mitigated business risks by working closely with staff members and assessing performance.
Traveling Manager
Jacks Family Resturant
Tuscaloosa
08.2024 - 03.2025
Restaurant Manager
Chipotle Grill
Moody
06.2024 - 08.2024
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Director
Tacala
Birmingham
06.2022 - 06.2024
- Operated four units as the RGM and managed over fifty employees.
- Excelled in operations and food safety and maintained all brand standards with all four units.
- Held bi-weekly meetings to set goals with the team, gave out recognition, and coached on opportunities.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
Restaurant Manager
Tacala Companies
Calera
11.2020 - 06.2022
- Managed daily restaurant operations, ensuring smooth workflow and efficient service.
- Trained and supervised staff on food safety and customer service standards.
- Oversaw inventory management, maintaining stock levels and reducing waste.
- Developed staff schedules to optimize coverage during peak hours.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Restaurant Manager
Tacala Companies
Hoover
04.2020 - 11.2020
- Managed daily restaurant operations, ensuring smooth workflow and efficient service.
- Trained and supervised staff on food safety and customer service standards.
- Oversaw inventory management, maintaining stock levels and reducing waste.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured compliance with all food safety regulations and sanitation standards.
Restaurant Team Member
Tacala Companies
Columbiana
10.2018 - 03.2020
- Provided exceptional customer service to enhance guest dining experiences.
- Operated kitchen equipment to prepare food items according to company standards.
- Maintained cleanliness and organization of workstations during busy shifts.
- Handled cash transactions accurately and processed payments for customer orders.
Education
High School Diploma -
Thorsby High School
Thorsby, AL04-2020
Skills
- Inventory management
- Cash handling
- Customer service
- Staff training
- Health regulations
- Team leadership
- Problem solving
- Sales forecasting
- Time management
- Culture development
- Store operations
- Friendly and positive
- Leadership development
- Risk management
Timeline
Store Manager
Moes Southwestern Grill
03.2025 - Current
Traveling Manager
Jacks Family Resturant
08.2024 - 03.2025
Restaurant Manager
Chipotle Grill
06.2024 - 08.2024
Restaurant Director
Tacala
06.2022 - 06.2024
Restaurant Manager
Tacala Companies
11.2020 - 06.2022
Restaurant Manager
Tacala Companies
04.2020 - 11.2020
Restaurant Team Member
Tacala Companies
10.2018 - 03.2020
High School Diploma -
Thorsby High School
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