Hi, I’m
Mary Abel
MORTGAGE LOAN COORDINATOR
Gilbert,United States
The best way out is always through.
Robert Frost
Summary
Organized Mortgage Loan Coordinator with over 20 years of experience in Finance, Title/Escrow, and Mortgage Industry. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
Overview
14
years of professional experience
Work History
Bank of America
MORTGAGE LOAN COORDINATOR
05.2015 - Current
Job overview
- As a Mortgage Loan Coordinator, I serve as a liaison for the loan center and the client, working closely with underwriting and the loan officer
- Having over 30 years experience in the mortgage business with all aspects of the loan process including sales contracts, title and escrow, appraisal/values, and other collateral documents pertinent to the loan process has been rewarding for my role as a Mortgage Loan Coordinator.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Checked loan documents for accuracy prior to closing.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Explained very technical financial information to applicants in easy-to-understand language.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Processed loan applications and monitored progress from start to finish.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Processed loan applications and monitored progress from start to finish
- Worked with underwriters to fix application problems and resolve issues
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
Urgent Care Extra-FRONT
OFFICE MANAGER.
04.2014 - 04.2015
Job overview
- Worked with billing department, as well as collecting on delinquent accounts. Primarily main focus was providing 100% exceptional customer delight.
- Additional responsibilities include inventory, ordering medical supplies, opening and closing office, as well as working closely with corporate.
- April 2014 to April 2015
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
Escrow Assistant
First American Title
04.2013 - 04.2014
Job overview
- Building relationships with Real Estate Agents
- As of 2013, I am certified through Arizona State Escrow Association
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
US Bank
INSTORE PERSONAL BANKER
01.2012 - 04.2013
Job overview
- Processed mortgage loans, auto, and personal loans
- Opened new accounts, maintained 100% customer service scores, achieved Top Producer in East Phoenix, and Top 20 in Sales Region
- With my eager and ambition, I walked isles at Safeway store, and introduced myself to people, inviting them to come and visit branch located at front of store.
- By persistency, and confidence I built great relationships with regular customer that frequently visited store, and built great relationship with clients who felt confident, and secure having their own Personal Banker
- JANUARY 2012-APRIL 2013
BANK OF AMERICA-LOAN PROCESSOR
09.2009 - 09.2010
Job overview
- BANK OF AMERICA-LOAN PROCESSOR- Served as initial point of contact for customer.
- Liaison between borrower, underwriter, loan officer and lender
- Provide customers with timely and periodic status updates of their loan application.
- Collect required documentation from applicants and follow up on missing items.
- Establish and maintain files, databases, records and/or other documents for recurring reports.
- SEPTEMBER 2009-SEPTEMBER 2010
Education
Glendale High SchoolGlendale, AZ
Associates Degree
05.1992
Trevor Browne High SchoolPhoenix, AZ
High School Diploma
05.1989
Skills
- Multitask
- Written Correspondence
- Communicate
- Tactful
- Decision making skills
- Diplomatic
- Humor
- Committed
- Strong work ethic
- Personable
- PROBLEM SOLVING
- Accounting/Bookkeeping
- Invoicing
- Banking
- Customer relationships
- Customer feedback
- General Office Skills
- Finance
- Home mortgage
- Presentations
- Project Management
- Strategic marketing
- Team-building
- NMLS Registration
- Client Relationships
- Microsoft Office
- Reviewing Credit Information
- Pre-Approval Process
- Real Estate Title Concepts
- Marketing Expertise
- Client Account Management
- Serve Customer Needs
- COBAL Expertise
- Deep Knowledge of Bankruptcy Processes
- Closing Processes
- Customer Transactions
Languages
I am an Arizona native, and love meeting new people and being their personal tourist guide.
I love meeting new people, and building relationships. Whether its over the phone at work, or in the grocery line, I am always meeting people, and offering my recommendations for Arizona's great hot spots, best places to eat, shop, and play. I am their very own tourist guide.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MORTGAGE LOAN COORDINATOR
Bank of America
05.2015 - Current
OFFICE MANAGER.
Urgent Care Extra-FRONT
04.2014 - 04.2015
First American Title
Escrow Assistant
04.2013 - 04.2014
INSTORE PERSONAL BANKER
US Bank
01.2012 - 04.2013
BANK OF AMERICA-LOAN PROCESSOR
09.2009 - 09.2010
Glendale High School
Associates Degree
Trevor Browne High School
High School Diploma