Saniya Powell
Stockbridge,GA
Summary
Certified Phlebotomist with hands-on experience. A strong background in customer service, and data management. Over four years of experience providing high-quality support in fast-paced environments, ensuring efficiency, accuracy, and customer satisfaction. Skilled in venipuncture, specimen handling, and maintaining compliance with safety protocols. Adept at handling sensitive information with professionalism and care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
Private Case
10.2024 - Current
- Collected blood samples from patient ensuring accurate specimen collection and labeling.
- Proficient in performing venipuncture and capillary puncture techniques.
- Monitor vital signs.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas.
Community Support Specialist
FanDuel
02.2022 - 01.2025
- Provided high-quality customer service, handling 40+ inquiries per day with professionalism and care.
- Resolved complex issues efficiently, ensuring customer satisfaction.
- Maintained accurate records of customer interactions.
- Developed skills in multitasking and problem-solving, valuable in high-pressure environments.
Phlebotomist
Friends At Helen's House
01.2022 - 03.2023
- Collected blood samples from 10+ patients per day using proper venipuncture techniques.
- Verify patient identity and ensure accurate labeling of specimens.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Support Specialist
Instacart
12.2021 - 12.2022
- Assisted customers with product-related inquiries while demonstrating strong listening skills.
- Conducted data analysis to improve service strategies, ensuring optimal customer experiences.
- Comply with all guidelines and regulations.
Product Support Specialist
Karat
11.2019 - 12.2021
- Provided troubleshooting and technical support.
- Organized documentation, ensuring compliance with company policies.
- Managed customer concerns professionally.
Education
High School -
Stockbridge High School
Stockbridge, GA05.2018
Bachelor of Science - Business Administration & Management
Georgia State University
Atlanta, GASkills
- Venipuncture & Capillary Draws
- Customer Interaction
- Specimen Labeling & Handling
- HIPAA & OSHA Compliance
- Data Entry
- Record Keeping
- CRM & Helpdesk Tools (Salesforce, Zendesk)
- Microsoft 365 & G-Suite
- Blood collection
Certification
Certified Phlebotomy Technician (CPT) – NHA, Certified in 2025
Timeline
Phlebotomist
Private Case
10.2024 - Current
Community Support Specialist
FanDuel
02.2022 - 01.2025
Phlebotomist
Friends At Helen's House
01.2022 - 03.2023
Support Specialist
Instacart
12.2021 - 12.2022
Product Support Specialist
Karat
11.2019 - 12.2021
High School -
Stockbridge High School
Bachelor of Science - Business Administration & Management
Georgia State University
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