KRYSTEN CABRERA

Serve as the primary point of contact for prospective clients seeking debt relief solutions, delivering high‑impact consultations and closing new enrollments. Build trust quickly through needs‑based selling, objection handling, and tailored financial guidance.

• Conduct high‑volume inbound and outbound calls to qualify leads and convert prospects into active program participants.
• Assess client financial situations and recommend appropriate debt solutions, maximizing enrollment potential.
• Meet and exceed performance metrics including conversion rate, call efficiency, and client satisfaction scores.
• Maintain detailed documentation and utilize CRM tools to track pipeline progress.
• Successfully funded an average of $1M in debt relief each month, consistently ranking as a top performer in program funding.

• Oversee a group private practice with 27 clinicians and 6 admin staff.
• Lead onboarding processes, specializing in intakes and scheduling procedures.
• Efficiently manage inventory and conduct audits to track charts, ensuring accuracy and compliance.
• Work in liaison with insurance carriers, facilitating smooth communication and processing.
• Conduct insurance verifications to ensure accurate billing and reimbursement.
• Proactively convert inquiries into clients through effective communication and engagement.
• Drive innovation by developing new workflows and processes for a recently established business segment.
• Provide leadership and supervision to the administrative team, fostering a cohesive and productive work environment.

• Oversee operation for $1M revenue per year / 250+ members
• Lead retention efforts for current membership through delivery of flawless customer service, servicing international client base of leaders and entrepreneurs in all industries such as Venture Capital, Fintech, Real Estate Development, etc.
• Receiving and converting new leads to long committed members for 12+ month terms.
• Data entered and utilized in CRM, Rent Manager Property Management.
• Polished presentation skills currently used for tours, meeting coordination and conduct onsite tours.
• Create networking initiatives, social events, and local partnerships to increase lead intake and market value.
• Manage all aspects of office logistics and facilities such as rent roll, accounts receivables, and invoices.
• Managed all sales of the operation and consistently maximized 100% occupancy for over a year.
• Leveraged revenue management opportunities, which increased revenue by 37% over previous year sales.
• Developed company budgets to meet long-term financial goals.
• Oversaw company and vendor accounts and negotiated contracts with financial partners.
• Prepared financial reports, clearly explaining operational effectiveness, trends, and variances.
• Acted as liaison between management, clients, architects, designers, consultants, suppliers, and contractors to coordinate activities and resolve complex issues with multiple stakeholders.

• Interviewed, onboarded, developed, and oversaw daily activities of over 10 clerical and administrative office personnel.
• Increased office organization by developing filing system and customer database protocols.
• Developed and implemented plans to streamline patient flows, increase office and patient care efficiency.
• Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing, and accounts receivables.
• Trained new team members on company policies and accounting systems.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Managed inventory and purchase of supplies for office operations and maintenance.
• Converted the company’s full operations into remote work due to Covid 19. Streamlining all remote operations and managing maintaining business.

• Set up and maintained Nue MD, Advanced MD and Valant electronic billing systems.
• Oversaw day-to-day operations of billing department, including medical coding, charge entry, and claims processing. Verifying proper coding on more than 200 claims per week.
• Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
• Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables system and medical billing clearinghouse accounts.
• Prepared monthly and year-end closing statements, financial documents, and invoices.
• Facilitated payment of invoices due by sending bill reminders and contacting clients.
• Administered payroll for over 30 employees using Nue MD and Advanced MD.

• Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
• Organized files, developed spreadsheets, faxed reports, and scanned documents to bolster organizational workflow.
• Collected payments, issued receipts, and updated accounts to reflect new balances.
• Monitored calendars and scheduled appointments based on therapist’s availability.
• Updated and maintained financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

• Call center agent directly responsible for over 25 health insurances as a provider of meal delivery service.
• Documented all member interactions onto company’s private software system, to process data and generate reports, and executed billing tasks.
• Handled authorizations consistent with client, corporate, and state policies, procedures, and regulations.
• Collected data to complete detailed financial reports for insurance carriers and management.
• Coordinated with logistics personnel all delivery requests in a timely manner.

• Call center agent who consistently meets and exceeds productivity goals.
• Recorded and reviewed customer call interaction within company’s database through detailed documentation.
• Provided customer service to members of Humana and Care Plus health insurances.
• Properly directed inbound calls in phone queues to improve call flow.
• Performed outbound calls, average 200+ calls a day.
• Trained new hires.