Xuan Lam
Houston
Summary
To formally request consideration for a position as an Extended Pharmacist Intern at your pharmacy. I am currently seeking to re-enter the pharmacy profession after a career break, and I hope to bring my prior pharmacy experience, renewed enthusiasm, and commitment for professional growth to your practice.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Co-Owner/Operations Director
Senior Helpers West Houston
Houston
06.2017 - 09.2023
- Co-founded David and Ly, LLC (NPI 1265960363) and launched a licensed Home and Community Support Services Agency (HCSSA) specializing in private-duty home care.
- Completed corporate franchise operations training in Baltimore, Maryland, strengthening expertise in healthcare operations, compliance, and service delivery.
- Led recruiting initiatives by organizing hiring events, interviewing candidates, conducting background checks, evaluating skills, and coordinating staff scheduling with clients, families, and healthcare professionals.
- Managed client relations and care operations, including responding to service inquiries, developing personalized care plans, conducting home visits, and providing personal and companion care services.
- Oversaw financial and operational administration, including biweekly billing and payroll processing, monthly revenue reporting, sales forecasting, and performance analysis.
- Proposed and implemented process improvement initiatives that enhanced operational efficiency and client service delivery.
Pharmacy Manager
Your Pharmacy Incorporated
Houston
06.2016 - 04.2017
- Served as a licensed pharmacist and Pharmacist-in-Charge (PIC) for an independent community pharmacy, overseeing daily pharmacy operations and regulatory compliance.
- Prepared business formation documents, managed pharmacy licenses and permits, and maintained compliance with state and federal pharmacy regulations.
- Processed prescriptions accurately, provided patient counseling, verified insurance coverage, collected payments, and reconciled daily cash register balances.
- Managed medication inventory by monitoring stock levels, conducting inventory audits, processing supply orders, and maintaining vendor accounts and credentials.
Pharmacy Director
Victory Medical Center Beaumont
Beaumont
04.2013 - 11.2016
- Directed pharmacy operations at a surgical care hospital, leading the successful launch and licensure of a new institutional pharmacy.
- Recruited and organized the pharmacy start-up team for the hospital grand opening, successfully passing state board inspections and mock accreditation surveys.
- Developed the pharmacy department operations manual, established PCA therapy drug protocols, and programmed infusion pump drug libraries for B. Braun BodyGuard® systems.
- Configured medication databases for Omnicell automated dispensing cabinets and coordinated the assembly of emergency and specialty response carts, including crash carts, malignant hyperthermia kits, and intubation carts.
- Prepared and presented quarterly departmental reports, implemented process improvement initiatives, and aligned pharmacy practices with Joint Commission standards and recommendations.
- Chaired the Pharmacy and Therapeutics Committee and actively contributed to the Medical Executive Committee and Hospital Forms Committee.
Pharmacy Technician
Triumph Town and Country Hospital
Houston
06.2006 - 01.2012
- Worked part-time as a Certified Pharmacy Technician in a 34-bed long-term acute care hospital, supporting daily medication distribution and pharmacy operations.
- Assisted during the merger of Triumph Healthcare with Memorial Hermann Health System LTAC and contributed to the opening of a new Kindred Healthcare facility.
- Installed, maintained, and provided troubleshooting support for automated dispensing systems, including Pyxis, MedDispense, and Omnicell.
- Prepared sterile cardiac drips, antibiotic admixtures, and Total Parenteral Nutrition (TPN) in compliance with USP 797 aseptic standards.
- Managed unit-dose packaging and floor stock operations, including medication delivery, removal of expired products, discrepancy resolution, and inventory maintenance.
- Monitored inventory levels, processed medication orders and returns, reconciled shipments against purchase orders, and conducted routine inventory audits.
Education
Klein Forest High School
Houston , TexasDoctor of Pharmacy - Pharmacy
Texas Southern University
Houston, TX 08.2007 - 12.2012
Skills
- Inventory management
- Effective communication
- Team building
- Leadership development
- Budget management
- Supply chain management
- Operations management
- Legal compliance
- Records management
References
References available upon request.
Timeline
Co-Owner/Operations Director
Senior Helpers West Houston
06.2017 - 09.2023
Pharmacy Manager
Your Pharmacy Incorporated
06.2016 - 04.2017
Pharmacy Director
Victory Medical Center Beaumont
04.2013 - 11.2016
Doctor of Pharmacy - Pharmacy
Texas Southern University
08.2007 - 12.2012
Pharmacy Technician
Triumph Town and Country Hospital
06.2006 - 01.2012
Klein Forest High School