Xuanni XU
Xiamen,Fujian
Summary
I'm a detail-oriented and adaptable person with two years of work experience in cross-border e-commerce, including Amazon product operations, online advertising, and customer communication. I also have a background in retail for food and beverages, where I developed strong problem-solving skills, supervisory experience, and learned how to stay calm under pressure. I enjoy working in diverse, fast-paced environments, and like building things from the ground up, whether it’s a product listing, a marketing idea, or building rapport with customers. I'm looking forward to growing in a role where I can combine creativity with established structure, especially in marketing and digital operations.
Overview
5
5
years of professional experience
Work History
Cross-Border E-Commerce Operator
Xiaokeshui, Xiamen
Xiamen
06.2023 - 05.2025
- Managed product listings and order fulfillment across international platforms while updating pricing.
- Coordinated logistics and liaised with suppliers to ensure accurate, timely deliveries.
- Addressed customer inquiries in English and resolved common post-sale issues efficiently.
- Demonstrated strong multitasking, problem-solving, and time management skills in fast-paced environments.
- Assisted with daily ad campaign management by updating keywords and adjusting bids effectively.
Part-Time Shift Supervisor & Barista
Starbucks, Nanjing
Nanjing
10.2020 - 06.2023
- Prepared beverages, handled cashier duties, and maintained store cleanliness during daily operations.
- Managed shift schedules, placed supply orders, and ensured team performance and sales targets were met.
- Handled customer feedback and complaints calmly, ensuring timely resolution and customer satisfaction.
- Designed hand-drawn posters and holiday decorations to promote new products and enhance the store atmosphere.
Education
Bachelor of Arts - Marketing
Nanjing University of Science And Technology, Zijin College
06.2023
Skills
- Work experience in cross-border e-commerce operations
- Conflict resolution and patience
- Proficient in English communication
- Marketing expertise
- Team collaboration and management
- Customer service skills
- Multitasking and time management
Languages
Chinese, English
Timeline
Cross-Border E-Commerce Operator
Xiaokeshui, Xiamen
06.2023 - 05.2025
Part-Time Shift Supervisor & Barista
Starbucks, Nanjing
10.2020 - 06.2023
Bachelor of Arts - Marketing
Nanjing University of Science And Technology, Zijin College
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