Cleaned and organized spa facilities at NuansaSPA on Fifth Avenue in Manhattan ( August 2019 - September 2023)
Executed daily operations with precision to support overall spa functionality.
Proposed and implemented creative solutions to improve team dynamics and service delivery.
Collaborated with diverse coworkers to achieve team objectives and resolve product and service-related challenges.
Front desk cashier
TESO mini
midtown, Manhattan
12.2023 - 01.2026
Front desk cashier at TESO mini on 36 Street in midtown, Manhattan (December 2023 - January 2026)
Welcomed customers at front desk, providing product and service information to enhance customer experience
Processed cash, card, and mobile payments, ensuring accurate and efficient transactions at TESO mini front desk
Balanced register drawers and verified daily cash totals to maintain financial accuracy
QA and QC
Diamond Services
01.2026 - 08.2026
QA and QC at Diamond Services, a jewelry company on 47th Street (January 2026 – August 2026)
Led quality assurance reviews for service operations and field project work.
Developed quality control procedures aligned with client specifications and company standards.
Conducted quality assurance and quality control processes for jewelry products at Diamond Services
Inspected completed work for defects, rework needs, and compliance gaps.
Education
Bachelor of Arts - Chinese Language and Literature
Shanxi Tongwen University
China
07-2014
Skills
Quality assurance
Product evaluation
Transaction processing
Workflow optimization
Customer checkout
Inventory management
Client relations
Personal Information
Date of Birth: 1992-11-05
Gender: Female
Personal hobbies
Organizing and tidying up, singing, painting
Work Experience
the church, volunteered, 2017-12, 2019-02, I volunteered at the church for three years, helping to organize meeting materials(December2017- February2019)
Timeline
QA and QC
Diamond Services
01.2026 - 08.2026
Front desk cashier
TESO mini
12.2023 - 01.2026
clean and organization
NuansaSPA
08.2019 - 09.2023
Bachelor of Arts - Chinese Language and Literature
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange