Xufeng McWilliams
La Marque,TX
Overview
2
2
years of professional experience
Work History
Server & Manager Assistant
Edo Japan
Texas City, TX
05.2022 - 05.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Graduate -
Shanghai International Studies University
Skills
- Strong Work Ethic
- High-volume dining
- Bill computation
- Cash Handling
- Item promotion
- Front-of-house display creation
- Guest Relations Management
- Exceptional customer service
- Professional Appearance
- Wine service
- Food safety understanding
- Relationship Management
- Beverage Preparation
- Table Setting
- Safe Food Handling
- Food Running
- Order Management
- Food Delivery
- Supply Restocking
- Table Bussing
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Server & Manager Assistant
Edo Japan
05.2022 - 05.2024
Graduate -
Shanghai International Studies University
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