Xuming Zhang

Owner / Manager – Milk Tea Shop

Shopping Mall, City, Country | [Month, Year] – Present

• Operate and manage a full-service milk tea store located in a high-traffic shopping mall
• Oversee daily business operations including supply procurement, scheduling, customer service, and cleanliness
• Train and supervise staff to maintain quality service and consistent product standards
• Handle vendor relations and inventory to ensure timely and cost-effective restocking
• Create staff schedules, manage payroll, and ensure team coordination
• Resolve customer feedback professionally to ensure a positive brand reputation
• Monitor sales performance and implement strategies to boost revenue

Skills

• Business operations and management
• Inventory and supply chain coordination
• Staff hiring, training, and supervision
• Customer service and conflict resolution
• POS systems and basic accounting
• Time management and multitasking
• Marketing and promotional planning

Restaurant Server / Cashier

Self-Service Buffet Restaurant

City, Country | [Month, Year] – Present

• Greet and seat customers in a friendly and timely manner
• Operate POS system for accurate order processing and cash handling
• Maintain cleanliness and organization of the dining and cashier areas
• Assist with restocking and light food prep when needed
• Handle customer inquiries and resolve minor complaints politely and efficiently

Skills

• Customer service and communication
• Cash handling and POS systems
• Time management and multitasking
• Basic food safety awareness
• Teamwork and adaptability

Languages

• Chinese (Native)
• English (Conversational ）