Xuxa Dale
Customer Service
Virginia Beach,VA
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded. Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chick Fil a
12.2024 - 05.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Guest Services Associate
Target
11.2024 - 01.2025
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Service Champion
Taco Bell
05.2024 - 10.2024
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Trained new employees, ensuring they were well-prepared to meet company standards.
- Maintained counter areas in neat and clean fashion.
- Enhanced team efficiency by streamlining order processing methods.
- Assisted in development of new menu items, contributing to menu diversity and customer satisfaction.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to positive work environment by consistently demonstrating teamwork and cooperation.
- Greeted customers, answered questions and took orders.
Cashier
Kroger
04.2023 - 11.2023
- Welcomed customers and helped determine their needs.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
Front of House Employee
Chic-Fil-A
01.2023 - 04.2023
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Established welcoming atmosphere by greeting each guest warmly.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Education
Kempsville High School
Virginia Beach, VA06.2024
Skills
Customer service
Problem-solving
Time management
Strong work ethic
Cash handling proficiency
Multitasking and organization
Professional appearance
Basic math
Conflict resolution
Punctuality and reliability
Greeting guests
Order taking
Timeline
Front of House Employee
Chick Fil a
12.2024 - 05.2025
Guest Services Associate
Target
11.2024 - 01.2025
Service Champion
Taco Bell
05.2024 - 10.2024
Cashier
Kroger
04.2023 - 11.2023
Front of House Employee
Chic-Fil-A
01.2023 - 04.2023
Kempsville High School
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks