Xuyen Phan
Hồ Chí Minh,Vietnam
Summary
Seasoned Mental Health Professional with a proven track record from National Mental Health Hospital 2, enhancing patient outcomes through Individualized Care Planning and empathetic client relations. Skilled in Crisis Intervention and Cognitive Behavioral Therapy, I've significantly improved client satisfaction and safety. My collaborative approach and strong public speaking ability drive effective team and client education.
Overview
28
28
years of professional experience
Work History
Mental Health Counselor
Self-employeed
Vietnam
06.2023 - Current
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Conducting comprehensive assessments and developing tailored treatment plans.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Observed and monitored client behavior and responses to treatment.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Promoting self-care techniques or enhancing social skills.
- Educated families about mental health conditions, helping them understand their loved one's needs and supporting them throughout the treatment process.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Implemented evidence-based practices to improve overall effectiveness of mental health services.
- Attended training to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Improved outcomes of patients with psychiatric and co-morbid chronic pain conditions.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
Mental Health Counselor
Samsung Electronics HCMC CE Complex (SEHC)
Vietnam
05.2022 - 04.2024
- Completed one-on-one counseling
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Training new hires on mental health care
- Organizing mental health care workshops and projects, e.g, suicide prevention
- Publishing mental health care news letter regularly
- Presented case history material to review and discuss with other staff members.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
Mental Health Registered Nurse
National Mental Health Hospital 2
Vietnam
03.1996 - 04.2022
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Provided crisis intervention services during psychiatric emergencies, ensuring patient safety through effective de-escalation techniques.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
- Participated in case conferences to discuss complex cases collaboratively with colleagues from various disciplines for better decision-making processes.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Enhanced overall quality of care through participation in ongoing professional development opportunities related to mental health nursing best practices.
- Educated family members and caregivers on patient care instructions.
Education
Master of Science - Disability Studies
Flinders University
South Australia01.2019
Bachelor of Science - Nursing
University of Medicin And Pharmacy At HCMC
Vietnam11.2010
Skills
- Individualized Care Planning
- Crisis Intervention
- Individual Counseling
- Clinical interventions
- Cultural Sensitivity
- Cognitive Behavioral Therapy (CBT)
- Solution-Focused Brief Therapy
- Empathy Development
- Strong public speaker
- Rehabilitative counseling
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Mental Health Counselor
Self-employeed
06.2023 - Current
Mental Health Counselor
Samsung Electronics HCMC CE Complex (SEHC)
05.2022 - 04.2024
Mental Health Registered Nurse
National Mental Health Hospital 2
03.1996 - 04.2022
Master of Science - Disability Studies
Flinders University
Bachelor of Science - Nursing
University of Medicin And Pharmacy At HCMC