Jonathan Reibel

• Primarily oversee IT operations for the Bakery Square office, providing end-to-end support for hardware, software, network, and telecommunications systems.
• Provide support for internal and external users by responding to inquiries via telephone or self-service ticket.
• Maintaining the ITS Pittsburgh ticketing queue, ensuring that all SLAs are met.
• Create, proofread and edit documentation

• Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Translated complex technical issues into digestible language for non-technical users
• Provided support during rollouts of updated hardware and software

Contracted to General Nutrition Centers

Contracted to Kiski Area School District

• Answered use and repair questions via in-person, email and telephone requests.
• Organized supplies and performed inventory counts.
• Configured, modified and repaired district issued Chromebooks
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.