Faith Magalong
Sacramento,CA
Summary
Personable and resourceful with knack for providing excellent customer service. Adept at multitasking while maintaining strong communication skills. Committed to enhancing patient experiences and ensuring efficient system operations.
Overview
3
3
years of professional experience
Work History
Help Desk Support Specialist
UC Davis Stores
08.2023 - 12.2024
- Handled customer inquiries via phone or email, resolving issues promptly while maintaining professionalism at all times.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills. Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk requests. Resolved customer complaints with empathy, resulting in increased loyalty and trust.
Student Manager - Text Department
UC Davis Stores
09.2021 - 12.2024
- Created weekly schedules and managed last-minute schedule changes with minimal disruptions to daily operations.
- Provided customer service and operational support for all aspects of content delivery for the Academic Resources Department of the UC Davis Stores.
- Managed and motivated employees to be productive and engaged in work. Cross-trained existing employees to maximize team agility and performance.
- Maintained a well-organized collection of textbooks through diligent shelving, shelf-reading, and inventory management tasks.
Member of Design Team
Biomedical Engineering Society
09.2022 - 03.2023
- Designed a prototype for a pap smear caddy with a motivated team of student engineers.
- Participated in brainstorming sessions to generate innovative ideas for new projects.
Education
Bachelor of Science - Biomedical Engineering
University of California, Davis
Davis, CA06-2028
Associate of Science - Biology
Sacramento City College
Sacramento, CA05-2026
Skills
- Active and attentive listening
- Data entry
- Scheduling
- Computer proficiency
Timeline
Help Desk Support Specialist
UC Davis Stores
08.2023 - 12.2024
Member of Design Team
Biomedical Engineering Society
09.2022 - 03.2023
Student Manager - Text Department
UC Davis Stores
09.2021 - 12.2024
Bachelor of Science - Biomedical Engineering
University of California, Davis
Associate of Science - Biology
Sacramento City College
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