Jinnette Fernandez
New York,NY
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Registration Coordinator
Public Partnerships LLC
New York, NY
02.2025 - Current
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Ensured compliance with all applicable laws when managing personal data during registrations.
- Resolved customer service issues related to registration processes.
Member Acquisition Supervisor
Wellth Inc.
Remote (Call Center), USA
12.2021 - 02.2025
- Provide leadership support to Member Enrollment Specialists for inbound and outbound call handling.
- Monitored daily work queues, ensuring that team priorities were efficiently adjusted.
- Oversaw and supported the team's efforts in managing customer inquiries efficiently.
- Maintained high team efficiency through effective organization and strategic planning.
- Partnered with cross-functional groups to improve overall client satisfaction.
- Established a motivational workplace environment that supports performance excellence.
- Implemented strategic training solutions to ensure standard compliance by representatives.
- Ensured efficient management of payroll and attendance records.
Census Field Manager (CFM)
US Census Bureau
New York, USA
01.2020 - 11.2021
- Reviewed system-generated reports and observational data for compliance with quality and progress benchmarks.
- Provided coaching to improve supervisory skills and address challenges.
- Recruited and trained new employees to meet job requirements.
- Planned and coordinated field operations, including the scheduling of personnel, equipment, materials, and services.
- Monitored workflows to ensure adherence to deadlines and operational goals.
- Managed timesheet reviews to maintain compliance with payroll standards.
- Led training sessions for newcomers, improving team development, and overall output.
- Held regular one-on-one meetings with employees to review performance, priorities, and provide feedback.
Paraprofessional
Department of Education
Bronx, USA
02.2011 - 09.2021
- Instructed special education students in understanding foundational elements like alphabet letters, various shapes, and colors.
- Facilitated classroom management to enhance student engagement.
- Designed and executed daily lesson plans to foster active student participation.
Supervisor
Travel Traders Inc.
New York, USA
11.2008 - 08.2011
- Skillful schedule management ensured sufficient staff allocation across key areas.
- Complied with company policies, objectives and communication goals.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Masters - Education/Guidance Counselor
Mercy College
Dobbs Ferry, NY12.2025
Skills
- Microsoft Office 365
- Google Workspace
- Scheduling
- Team Building
- Problem Resolution
- Operations Planning
- Hiring Proficiency
- Team Management
- Leadership
- Communication
- Problem-Solving
- Salesforce
- Zendesk
- Kustomer
- Cisco
- Talkdesk
- Slack
- Time Management
- Performance Monitoring
- Data Analysis
- Coaching and Mentoring
- Conflict Resolution
Timeline
Registration Coordinator
Public Partnerships LLC
02.2025 - Current
Member Acquisition Supervisor
Wellth Inc.
12.2021 - 02.2025
Census Field Manager (CFM)
US Census Bureau
01.2020 - 11.2021
Paraprofessional
Department of Education
02.2011 - 09.2021
Supervisor
Travel Traders Inc.
11.2008 - 08.2011
Masters - Education/Guidance Counselor
Mercy College
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