Xyah Lucas
Washington,DC
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier
Crate And Barrel
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 50 pounds of shipment to the floors
OFFICE CLERK
PRICELESS RETURNS
01.2016 - Current
- Provided front office support by coordinating administrative operations, handling correspondence, managing appointments and preparing deliverables, data entry and record keeping
- Courteously greeted clients and announced their arrival to office personnel
- Handled incoming calls on a multi-line phone system and directed calls to appropriate staff
- Coordinate with manager to track office supplies and equipment
- Communicated and built relationships with customers by corresponding via phone, email or in-person to answer inquiries and provide
- Directed phone calls and monitored emails and voice messages
Beauty Advisor
Sephora
08.2022 - 10.2023
- Interfaced with customers in a high volume and fast paced environment. Greet guest and assist with navigating and accessing products throughout store. Responsible for visually and physically inspecting common areas to ensure safety, cleanliness, and compliance.
- Built rapport with clientele by developing customer service approach that drives business and educated patrons on products to upsell and improve guest experience techniques to promote products and services.
- Consistently achieved or surpassed quotas using sales strategies centered on building strong client relationships and providing customers with concise and relevant product knowledge.
- Shared expert product knowledge and demonstrated custom-fit solutions.
- Designed and set up advertising signs and displays of merchandise on shelves and counters to attract customers and promote sales.
- Attended brand seminars to learn about new beauty products and trends.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Consulted with customers to assist in finding best skincare and makeup products for skin type and look.
- Served as a team lead by assembling brand events and contest for staff.
Barista
Starbucks
08.2019 - 03.2022
- Pleasantly interacted with approximately 100 customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
RICHARD WRIGHT SCHOOL OF JOURNALISM AND MEDIA ARTS
Washingon DC05.2016
Skills
- Additional Information
- SKILLS
- Strong attention to detail
- Excellent customer service
- Years of cash handling experience
- Team player, but capable of working independently
- Micro Soft Office Suite
- Loyalty Programs
- Skin Analysis
- Makeup Application
- Office Supplies and Inventory
- Filing
Timeline
Cashier
Crate And Barrel
08.2023 - Current
Beauty Advisor
Sephora
08.2022 - 10.2023
Barista
Starbucks
08.2019 - 03.2022
OFFICE CLERK
PRICELESS RETURNS
01.2016 - Current
High School Diploma -
RICHARD WRIGHT SCHOOL OF JOURNALISM AND MEDIA ARTS
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