Summary
Overview
Work History
Education
Skills
Timeline
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Xyelito Ayala

Glendale

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

9
9
years of professional experience

Work History

Waiter

Cipriani
09.2023 - Current
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Customer Service Representative

Eddie's Ink Tattoo
10.2022 - present
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cashier

Friend's Tailoring and Shoe Repair
12.2022 - 06.2023
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.

Waitress

La Abundancia
07.2015 - 03.2018
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus and answered questions regarding items.
  • Filled condiments and napkin containers during slack periods.
  • Presented food and beverages to guests at tables.

Education

High School Diploma -

Zoila Aurora Palacios Educational Unit
07.2022

Skills

  • Customer Service Excellence
  • Product and Service Sales
  • Cleaning and Sanitizing
  • Stocking and Replenishing
  • Credit and Cash Transactions
  • Loss Prevention
  • Order Packaging
  • Cash Register Operation
  • Product Knowledge

Timeline

Waiter

Cipriani
09.2023 - Current

Cashier

Friend's Tailoring and Shoe Repair
12.2022 - 06.2023

Customer Service Representative

Eddie's Ink Tattoo
10.2022 - present

Waitress

La Abundancia
07.2015 - 03.2018

High School Diploma -

Zoila Aurora Palacios Educational Unit
Xyelito Ayala