Xyelito Ayala
Glendale
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
9
9
years of professional experience
Work History
Waiter
Cipriani
09.2023 - Current
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Customer Service Representative
Eddie's Ink Tattoo
10.2022 - present
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Friend's Tailoring and Shoe Repair
12.2022 - 06.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
Waitress
La Abundancia
07.2015 - 03.2018
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Presented food and beverages to guests at tables.
Education
High School Diploma -
Zoila Aurora Palacios Educational Unit
07.2022
Skills
- Customer Service Excellence
- Product and Service Sales
- Cleaning and Sanitizing
- Stocking and Replenishing
- Credit and Cash Transactions
- Loss Prevention
- Order Packaging
- Cash Register Operation
- Product Knowledge
Timeline
Waiter
Cipriani
09.2023 - Current
Cashier
Friend's Tailoring and Shoe Repair
12.2022 - 06.2023
Customer Service Representative
Eddie's Ink Tattoo
10.2022 - present
Waitress
La Abundancia
07.2015 - 03.2018
High School Diploma -
Zoila Aurora Palacios Educational Unit
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