Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
Generic

Xyiah Herman

Chicago

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

6
6
years of professional experience

Work History

Home Health Aide

Help at Home Senior Care
06.2024 - 04.2025
  • Administered medications as instructed by physician or nurse practitioner.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Recorded daily notes about client conditions, treatments provided, and progress made.
  • Provided emotional support and companionship to patients.
  • Prepared meals and snacks according to prescribed diets.

Cashier

DD's Discount
10.2023 - 04.2024
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.

Call Center Representative

First Key Homes
04.2022 - 12.2023
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Cashier

Dollar Tree
06.2021 - 03.2022
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Concessions Cashier

Parkview High School
10.2019 - 04.2021
  • Monitored stock levels and notified managers when additional merchandise was needed.
  • Greeted customers and provided excellent customer service.
  • Answered customer inquiries regarding prices and products offered at concessions stand.
  • Operated cash register to record sales transactions, accepted payment, and gave correct change.
  • Maintained cleanliness of concession stand area by wiping counters, sweeping floors, and disposing of trash.

Education

Bachelor of Arts -

Northern Illinois University
DeKalb, IL
05-2028

High School Diploma -

Parkview High School
Lilburn, GA
05-2021

Skills

  • Customer service
  • Time management
  • Communication skills
  • Attention to detail
  • Team collaboration
  • Problem solving
  • Data entry
  • Computer skills

Timeline

Home Health Aide

Help at Home Senior Care
06.2024 - 04.2025

Cashier

DD's Discount
10.2023 - 04.2024

Call Center Representative

First Key Homes
04.2022 - 12.2023

Cashier

Dollar Tree
06.2021 - 03.2022

Concessions Cashier

Parkview High School
10.2019 - 04.2021

Bachelor of Arts -

Northern Illinois University

High School Diploma -

Parkview High School

Education and Training

other

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