Xylena Pallarez
San Angelo,TX
Summary
Detail-oriented and highly organized legal support professional with a Bachelor of Science in Criminal Justice and extensive experience in case management, legal documentation, investigations, compliance monitoring, and confidential records management. Skilled at preparing court-related documents, conducting interviews, maintaining accurate case files, and working in fast-paced environments. Recognized for exceptional organizational skills, sound judgment, strong written communication, and the ability to manage multiple priorities while maintaining strict confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lean Specialist
Shannon Medical Center
04.2025 - Current
- Lead continuous improvement initiatives supporting 14 organizational departments.
- Direct 45-50 Lean improvement projects from planning through implementation.
- Co-facilitate Kaizen events with multidisciplinary teams.
- Analyze operational data and workflow metrics to identify improvement opportunities.
- Develop standardized procedures and educational materials.
Lean Trainer
Shannon Medical Center
08.2024 - 04.2025
- Delivered Lean training programs across multiple departments.
- Train and mentor more than 200 employees on Lean methodologies and standardized work.
- Developed training materials and facilitated process improvement workshops.
- Collaborated with leadership to implement standardized work.
ENT Referral Coordinator
Shannon Medical Center
06.2023 - 08.2024
- Maintained confidential patient records in compliance with HIPAA regulations.
- Reviewed documentation for completeness and accuracy.
- Coordinated communication between providers, insurance companies, and patients.
- Managed multiple work queues while meeting deadlines and maintaining accurate records.
- Verified documentation and ensured all required records accompanied referrals.
Community Supervision Officer
Concho Valley CSCD
11.2021 - 01.2023
- Managed a caseload of approximately 120–140 adult offenders under court-ordered probation supervision.
- Conducted offender interviews, home visits, employment verification, and drug testing.
- Prepared Violation Reports and Motions to Revoke supporting judicial review and arrest warrant issuance.
- Maintained confidential records and monitored offender compliance.
- Managed multiple cases while meeting legal and departmental deadlines.
English Teacher
Seagraves High School
Seagraves, TX
08.2020 - 05.2021
- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance critical thinking and communication skills.
- Assessed student performance through various evaluation methods and provided constructive feedback.
- Collaborated with colleagues to develop interdisciplinary projects that fostered student engagement.
- Developed individualized learning plans for students requiring additional support or enrichment opportunities.
Education
Bachelor of Science - Criminal Justice
Angelo State University
Skills
- Legal Document Preparation
- Case Management
- Court Documentation
- Client Interviews
- Compliance Monitoring
- Report Writing
- Document Review
- Calendar & Deadline Management
- Microsoft Office Suite
- Critical Thinking
- Professional Communication
Certification
- Lean White Belt
- Basic Life Support (BLS)
Timeline
Lean Specialist
Shannon Medical Center
04.2025 - Current
Lean Trainer
Shannon Medical Center
08.2024 - 04.2025
ENT Referral Coordinator
Shannon Medical Center
06.2023 - 08.2024
Community Supervision Officer
Concho Valley CSCD
11.2021 - 01.2023
English Teacher
Seagraves High School
08.2020 - 05.2021
Bachelor of Science - Criminal Justice
Angelo State University