Xylia Manriquez
Clovis,CA
Summary
Trustworthy and dedicated with over 2 years of experience customer service and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
3
3
years of professional experience
Work History
Concierge
Westmont Of Fresno
07.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Cashier
McDonald's
08.2022 - 07.2023
- Learned duties for various positions and provided backup at key times.
- Performed cash, card transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
McDonald's
02.2021 - 07.2022
- Learned duties for various positions and provided backup at key times.
- Performed cash, card transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Resident Services Coordinator
Westmont Living
08.2023 - Current
Education
High School Diploma -
Fresno High School
Fresno, CA06.2023
Skills
- Leadership
- Refunds and Exchanges
- Menu Memorization
- Order Taking
- Cash Register Systems
- Staff Training
- General Cleaning
- Credit Card Transaction Processing
- Team Meetings
- Preparing Food Items
- Credit and Cash Transactions
- Adaptive and Creative
- Merchandise Restocking
- Money Handling
- Food Safety Standards
- Cash Counting Machine Operations
- New Hire Training
- Guest Experiences
- Dining Reservations
- Policy and Procedure Adherence
- Safety Procedures
- Directing Callers
- Guest Satisfaction
- Community Relations
- Special Requests
- Concierge Assistance
- Vendor Interaction
- Information Updates
Timeline
Resident Services Coordinator
Westmont Living
08.2023 - Current
Concierge
Westmont Of Fresno
07.2023 - Current
Cashier
McDonald's
08.2022 - 07.2023
Cashier
McDonald's
02.2021 - 07.2022
High School Diploma -
Fresno High School
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