Xyliesha Byrd

• Delivered customer service by addressing operator inquiries related to transit services.
• Executed thorough patrols to maintain security across access points and grounds.
• Identified and resolved issues involving access violations and unauthorized materials through vigilant monitoring.

Transit Security Shift Supervisor (Jan 2025 - July 2025)

• Supervised a security team to ensure adherence to safety protocols and operational procedures.
• Led training sessions for new security staff, emphasizing emergency response and customer service skills.
• Developed schedules for security personnel, optimizing coverage during peak hours and events.

• Provided individual students with personalized educational, behavioral, and emotional support in order to help them achieve positive learning outcomes.
• Assisted special education teachers in elementary and high schools in reinforcing efforts for children with various learning and behavioral needs.
• Assisted students with their learning goals in small groups and on a one-on-one basis.

• Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
• Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.