XYLINA ROMERO
San Diego,CA
Summary
Experienced and confident sales consultant promoting a great career spent exceeding client expectations through active listening, dynamic communication and effective marketing skills. Ready to take on a new role where bachelors degree and developed talents can be best utilized in order to achieve greater goals.
Overview
10
10
years of professional experience
Work History
Appliance Sales Consultant
Pacific Sales Kitchen & Home
07.2021 - Current
- Create relationships with 5-15 clients a day and listen to identify their needs and recommend appropriate solutions and/or services.
- Worked closely with team to ensure outstanding customer service and consistently meet or exceed store targets.
- Consistently exceeded sales targets by employing effective upselling techniques and showcasing the value of extended warranties and add-on services.
- Built lasting relationships with customers through attentive service and consistent follow-ups, leading to repeat business and referrals.
- Coordinated seamlessly with delivery teams to ensure timely fulfillment of orders without complications.
- Delivered informative and engaging product demonstrations, highlighting unique features and benefits for potential buyers.
Customer Service Representative
Pacific Sales Kitchen & Home
07.2018 - 07.2021
- Help drive positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Process sales transactions including new orders, returns and exchanges, releases, and more while following Best Buy sales process.
- Maintain knowledge of multi-channel sales systems such as OMS, Field Management System (FMS), online ordering, and more to ensure customers’ technology needs are met.
Sales Consultant
Best Buy
10.2014 - 07.2018
- Maintained sense of urgency in answering customer questions and requests through walk ins, over 20 emails or voice message to maximum sales.
- Handle customer inquiries, complains and returns professionally, ensuring a positive shopping experience.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Education
Bachelor of Arts - Environmental Studies
University of California, Santa Cruz
Santa Cruz, CASkills
- Problem-solving
- Organization and Time Management
- Teamwork and Collaboration
- Verbal and Written Communication
- Calm Under Pressure
- Customer Relationships
- Driven to learn
- Flexibility and Adaptability
- Emotional Intelligence
Personal Interests
Gardening and microgreens, crocheting, felt art, painting, holistic medicines, spending quality time with my pets, camping, traveling, and collectibles.
Languages
Spanish
Native or Bilingual
Timeline
Appliance Sales Consultant
Pacific Sales Kitchen & Home
07.2021 - Current
Customer Service Representative
Pacific Sales Kitchen & Home
07.2018 - 07.2021
Sales Consultant
Best Buy
10.2014 - 07.2018
Bachelor of Arts - Environmental Studies
University of California, Santa Cruz
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