Xylina Smith

• Coordinate patient admissions, ensuring all necessary documentation and clinical assessments are completed efficiently.
• Collaborate with physicians, case managers, and administrative staff to prioritize patient needs and streamline the intake process.
• Provide patients and families with relevant information regarding procedures, policies, and expected outcomes.
• Ensure compliance with state and federal regulations, including HIPAA and healthcare standards.
• Assist in the development and implementation of policies and procedures to improve patient flow and reduce wait times.
• Settled incoming patients into rooms and verified adequacy of medical supplies and treatment equipment.
• Directed patient admission and discharge tasks while managing patients and coordinating care.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Familiarity with Medicare, Medicaid and private insurance coverage.

• Infection Prevention & Control • Surveillance & Data Analysis • Regulatory Compliance (CDC, OSHA, etc.)
• Clinical Training & Education
• Antimicrobial Stewardship
• Develop and implement educational programs and training sessions for nursing staff, enhancing clinical skills and ensuring adherence to safety and quality standards.

• Mentor and provide guidance to new nurses during their orientation, fostering a supportive and educational environment.

• Collaborate with interdisciplinary teams to identify educational needs and improve patient care outcomes.

• Conduct competency assessments and evaluate staff performance to ensure continuous improvement.

•Develop and update policies and procedures in compliance with regulatory standards and best practices.

• Assist in the planning and coordination of continuing education opportunities for the nursing staff.

• Perform thorough assessments of patients with acute and chronic wounds, including diabetic ulcers, pressure ulcers, surgical wounds, and burns.

• Develop individualized care plans based on wound assessment, collaborating with interdisciplinary teams to optimize patient outcomes.

• Apply various dressing types and wound care therapies, including negative pressure wound therapy (NPWT), hydrocolloid, and foam dressings.

• Educate patients and their families on proper wound care techniques, infection prevention, and healthy lifestyle choices.

• Document all wound assessments, treatments, and patient progress accurately in the electronic health record (EHR).

• Conduct regular follow-up visits to monitor wound healing and adjust treatment plans as necessary.

• Provide leadership and mentoring to new staff and nursing students regarding wound care protocols and best practices.

• Supervised and managed daily scheduling, tasking, and administration.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Monitored patient reactions after administering medications and IV therapies.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Managed patients recovering from medical or surgical procedures.

• Delivering high quality customer service
• Answer inbound and outbound calls addressing various requests and inquiries.
• Responsible for maintaining a high level of professionalism with patients while building a rapport with each individual
• Insurance verification
• Assist with inputting ICD-10 codes to ensure proper payments for billing purposes
• Prior Authorizations
• Monitored patients Vital Signs
• Updated patients Electronic Health Records
• Administered medications
• Appointment Scheduling
• Ordered Labs •
• Blood draws for labs
• Assist pharmacist with processing orders for medications
• Evaluated patient histories, complaints, and current symptoms.