Xylina Vela
San Antonio
Summary
Dynamic retail professional with a proven track record in driving sales, optimizing inventory control, and executing impactful advertising strategies. Expertise in overseeing all aspects of retail operations, including effective opening and closing procedures that enhance store performance. Skilled team leader dedicated to fostering a culture of excellence, consistently motivating employees to surpass sales and service goals. Committed to leveraging strategic initiatives that drive revenue growth while maintaining high levels of team productivity and engagement.
Overview
9
9
years of professional experience
Work History
Claims Examiner
MCNA Dental
10.2016 - Current
- Maintained thorough understanding of fraudulent and illegal practices.
- Gathered information from various third parties to determine claim acceptability.
- Paid and processed claims within designated authority level.
- Entered claim transactions, including payments, reserves, and other documentation.
- Double-checked and reviewed documentation for denied and accepted insurance claims.
- Kept up-to-date on current industry practices, attending workshops and training sessions to continuously improve professional skills.
- Reduced errors in claim submissions by meticulously reviewing patient information and verifying insurance eligibility.
- Implemented quality control measures to detect potential issues early on, preventing costly mistakes or delays in payment processing timeframes.
Cashier Manager
MAGIC BINGO
02.2019 - 03.2024
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Built and maintained effective working relationships with peers and upper management.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
High School Diploma -
MISSION HIGH SCHOOL
Mission, TX05.2004
Skills
- Active listening
- Leadership
- People skills
- Claims processing
- Policy interpretation
- Coding systems
- Healthcare procedures
- Liability and coverage
- Computer skills
- Investigative skills
- MS office
- Relationship building
- Team collaboration
- Risk management
- Problem-solving
- Customer service
- Insurance policy knowledge
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Decision-making skills
- Effective communication
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier Manager
MAGIC BINGO
02.2019 - 03.2024
Claims Examiner
MCNA Dental
10.2016 - Current
High School Diploma -
MISSION HIGH SCHOOL
Experience
["First-Line Supervisors of Retail Sales Workers"],["Insurance Adjusters, Examiners, and Investigators"]