Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Awards
Languages
Timeline
Generic

Xylina Wooten

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Barber

Kandi Coated Fadez
02.2017 - Current
  • Stylist/Braider manager in a salon in Dallas
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Styled hair according to customer preferences.
  • Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.

Sales Associate

Cricket Wireless
07.2022 - 02.2024
  • Give great customer service
  • Hit monthly quota on sales
  • Ensure customer happiness and satisfaction
  • Provide excellent customer care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Lead Teacher

Wonderland Montessori Academy of Valley Ranch
05.2016 - 02.2017
  • Preparing lesson plans, and interacting with the students.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.

Preschool teacher

Treehouse Academy preschool
08.2014 - 05.2016
  • 2 year old teacher
  • I prepare them for Pre-K 3
  • I teach them spanish and the basic ABC's, numbers, shapes, colors, as well as scriptures
  • We work on manners as well as I potty train them.

Key Holder/Customer Service

Dollar General
02.2015 - 09.2015
  • I was responsible for running the store when store manager was not there
  • Opening and closing paper work.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

CSR - Customer Service Representative

Etech Hi, Inc.
02.2010 - 12.2013
  • Take inbound or make outbound calls to customers
  • Update customer information based on call interaction
  • Provide quality service to clients through knowledge of products and services
  • Handle all escalations with diplomacy, tact and respect.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Hospitality Companion

Pinecrest Retirement
07.2011 - 04.2013
  • Be a companion to the residents
  • Help with daily ADLs.
  • Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
  • Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.

Caregiver

Katherine sage daycare
08.2010 - 12.2010
  • Be a companion to the residents
  • Help with daily ADLs.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

MRA 1

Lufkin state supported living center
01.2010 - 07.2010
  • Do laundry and provide for each resident.
  • Reduced excess inventory with strategic planning and effective communication between departments, minimizing carrying costs.
  • Proactively addressed potential bottlenecks in the supply chain through careful analysis and risk mitigation strategies.
  • Facilitated cross-training initiatives among team members to promote knowledge sharing and develop a versatile workforce capable of adapting to shifting priorities quickly.
  • Contributed to long-term capacity planning exercises by providing insights into resource availability and material constraints based on forecast data.

Education

High school Diploma -

Alief Hastings High school

CDA -

Angelina College

Certification in Barber -

Texas Barber Colleges and Hairstyling Schools
Dallas, TX
11.2019

Cosmetology

Academy of Hair Design
03.2009

Skills

  • Quick Learner
  • Team Collaboration
  • Customer safety
  • Verbal communication strength
  • Highly motivated self-starter
  • Advanced communication skills
  • Client consultation
  • Strong leader
  • Appointment Scheduling

Certification

  • CDA, 03/01/16, 03/01/19
  • First Aid Certification
  • Barbering License, 11/01/19, 09/01/24
  • Driver's License

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Awards

Teacher of the month, 11/01/14, I received teacher of the month for my dedication with my students in my class

Languages

Spanish
Limited Working

Timeline

Sales Associate

Cricket Wireless
07.2022 - 02.2024

Barber

Kandi Coated Fadez
02.2017 - Current

Lead Teacher

Wonderland Montessori Academy of Valley Ranch
05.2016 - 02.2017

Key Holder/Customer Service

Dollar General
02.2015 - 09.2015

Preschool teacher

Treehouse Academy preschool
08.2014 - 05.2016

Hospitality Companion

Pinecrest Retirement
07.2011 - 04.2013

Caregiver

Katherine sage daycare
08.2010 - 12.2010

CSR - Customer Service Representative

Etech Hi, Inc.
02.2010 - 12.2013

MRA 1

Lufkin state supported living center
01.2010 - 07.2010

High school Diploma -

Alief Hastings High school

CDA -

Angelina College

Certification in Barber -

Texas Barber Colleges and Hairstyling Schools

Cosmetology

Academy of Hair Design

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Xylina Wooten