Summary
Work History
Skills
Languages
Timeline
Generic

Xylyn Elmore

Little Rock

Summary

Dynamic Operations Manager with a proven track record at Global Parking, excelling in team leadership and customer service. Skilled in conflict resolution and cash handling, I foster strong relationships that enhance operational efficiency. Committed to achieving goals, I empower teams to exceed performance expectations while maintaining a professional demeanor.

Work History

Sales Associate

Elitches
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Traffic Agent

Global Parking Operations
  • Educated drivers on proper road etiquette, reducing incidents of aggressive driving or other unsafe behaviors.
  • Utilized advanced technology tools to monitor real-time traffic conditions and make informed decisions on the job.
  • Responded professionally to citizen complaints regarding parking violations, working diligently to resolve conflicts while maintaining a strong focus on customer service standards.
  • Conducted regular assessments of traffic patterns, recommending adjustments for optimal flow and congestion reduction.
  • Provided timely assistance to motorists, resolving incidents like breakdowns or accidents effectively.

Reserve Agent

SP+ Parking
  • Facilitated internal communication channels, enhancing collaboration between departments for more efficient operations.
  • Assisted in preparing comprehensive reports for senior management review, highlighting key performance indicators and recommendations for improvement initiatives.
  • Collaborated with cross-functional teams to achieve project goals and improve overall productivity.
  • Managed projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Provided exceptional customer service through prompt response times, issue resolution, and positive interaction experiences.
  • Consistently met deadlines by effectively managing time-sensitive tasks while maintaining high-quality output standards.
  • Developed strong relationships with clients to foster trust and long-term business partnerships.
  • Mentored junior staff members, providing guidance on best practices in the industry and career advancement opportunities.

Package Handler

Amazon

Control Room Operator

Global Parking
  • Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
  • Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
  • Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
  • Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
  • Reported complex issues and conditions to management for specialized diagnosis and repair.

Control Room Manager

Global Parking
  • Adhered to strict quality control standards, consistently delivering reliable services while maintaining the highest levels of professionalism.
  • Continuously monitored industry trends, adopting best practices in control room operations to stay ahead of competitors.
  • Oversaw scheduling for staffing purposes while balancing budgetary constraints with operational demands.
  • Managed control room operations, ensuring smooth coordination of team members and resources.
  • Conducted regular risk assessments, identifying potential hazards and initiating preventive actions to mitigate risks effectively.
  • Coordinated with external agencies such as law enforcement and emergency responders when required, ensuring seamless cooperation during critical incidents.
  • Enhanced control room efficiency by implementing streamlined processes and procedures.
  • Assisted in the development of safety protocols, contributing to a safer work environment for all employees.
  • Developed staff competency by providing ongoing training and support in control room operations.
  • Reduced response times for emergency situations with effective communication protocols.
  • Evaluated employee performance, implementing improvement plans where necessary to maintain high standards of service delivery.
  • Maintained accurate records of control room activities, aiding in regulatory compliance efforts and internal audits.
  • Implemented contingency plans during unexpected events, minimizing disruptions to normal operations.
  • Identified machine operational issues and contacted mechanics to discuss repair needs and schedule service.
  • Identified reactor equipment problems and applied appropriate resolution strategies to resolve issues.

Operations Manager

Global Parking
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Operations Manager

LAZ Parking
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Cash register operation
  • Conflict resolution
  • Product sales
  • Meeting deadlines
  • Professional demeanor
  • Guest relations
  • Sales training
  • Customer engagement
  • Superb time management
  • Calm demeanor
  • Computer skills
  • HR experience
  • HR services
  • Payroll processing
  • New hire processing
  • Payroll administration
  • Payroll administration experience

Languages

Spanish
Limited Working

Timeline

Sales Associate

Elitches

Traffic Agent

Global Parking Operations

Reserve Agent

SP+ Parking

Package Handler

Amazon

Control Room Operator

Global Parking

Control Room Manager

Global Parking

Operations Manager

Global Parking

Operations Manager

LAZ Parking

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Xylyn Elmore