Stephanie M. Hockenberry

Performed a variety of administrative tasks including scheduling residential estimates, preparing work orders and answering incoming calls. Provided excellent customer service by diligently responding to requests, ensuring needs are met and utilizing interpersonal skills to achieve loyalty and satisfaction.

Answered incoming calls for prospective and existing clients, took questions regarding insurance policies and coverage issues, as well as customer complaints and general inquiries. Demonstrated accuracy in processing client policy modifications based on the data given, verification of new and current policy holders, including follow-up to verify that all questions were answered. Worked with auto dealerships to assure that purchased vehicles acquired all necessary coverage and customers were provided valid documentation.

Aided students in furthering their understanding of the complex statistics portion in their Psychology curriculum. Held study groups and office hours to provide direct assistance in preparation for exams and graded papers and exams.

Followed a patient care plan acting as primary caregiver to my mother diagnosed with Parkinson’s disease. Duties included managing medications and finances, scheduling and providing transportation to doctors’ appointments, preparing meals and conserving a clean and customized household based on her needs. Took care of her general hygiene. Currently nanny an eight month old and an eight year old since December of 2022.

Developed and utilized interpersonal skills by building a rapport with customers to create a positive atmosphere. Mixed and served traditional and creative cocktails, processed customer payments, balanced cash receipts. Prioritized customer satisfaction and retention while maintaining a sanitized and organized work area. Became proficient with POS systems.

Worked within an office environment and provided accounting/bookkeeping services for a variety of clients. Experience included data preparation from raw data through compilation of that data using Excel and Word to input via Journal Entries into Quickbooks.

Performed haircut and coloring based on clients’ preferences. Interacted with my guests to maintain a comfortable and fun environment. Adhered to required sanitation standards. Responsibilities included appointment setting, cash collection and shift settlement.

Answered and directed phone calls to the appropriate office for a work study program at my university. Worked at the front desk to aid students involving student affairs such as clubs and organizations. Helped them reserve space to promote awareness of said organizations. Coached and supported students to get the most out of the college experience beyond the classroom.