Xzadra Richards
Conway,AR
Summary
Determined to provide a strong ability to meet and exceed customer's expectation demonstrated by 8 years in a sales focused environment. Motivated and driven to provide excellent customer service. Ability to thrive in both independent and group settings. Great organizational and time management skills that contribute to a productive work environment. Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent knowledge to transport inmates.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Correctional Sergeant
Arkansas Department of Correction
12.2021 - Current
- Started as Corporal promoted to sergeant after 1 year
- Chosen for employee of month several times also received spotlight award
- Hardworking and self-driven, easy to teach and eager to learn.
- Resolved issues and disputes between inmates professionally and respectfully.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Contributed to creating safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
- Responded to emergency situations and provided first aid following facility guidelines.
- Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
Store Manager
Tobacco Superstore
02.2016 - 12.2021
- Demonstrated dedication for teamwork
- Scheduled and assigned employees
- Maintained store staff (plan, monitor, and coach)
- Formulated pricing policies
- Determined sales promotions
- Authorized sales
- Made all personnel decisions
- Completed product orders and operated within payroll budget
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mentored 10 new hires during their onboarding process, ensuring well-equipped to excel in roles from day one.
Sales Associate
Wal-Mart Supercenter
11.2015 - 01.2016
- Welcomed shopping customers
- Helped customers locate merchandise within store
- Provided customers with great shopping experience
- Answered questions about selling products, services, and policies
- Provided great customer service.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Participated in team meetings and training sessions regularly with group of 30 for continuous professional development within retail industry.
General Manager
McDonald Corporations
04.2013 - 11.2015
- Displayed manager qualities
- Encouraged teamwork
- Able to perform in dynamic business environment
- Juggled various tasks
- Led team
- Trained, recruited, counseled, and appraised job results
- Hired weekly total of 8
- Scheduled crew & manager
- Managed inventory.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Human Resources Manager
Tobacco Superstore
01.2011 - 11.2015
- Devised hiring and recruitment policies for 12 -Tobacco Superstores.
- Processed employee claims involving performance issues and harassment.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
Customer Service Representative
Vacation Tour and Travel
01.2011 - 04.2015
- Worked inbound call center making from 10-25 calls daily
- Used telephone to reach customers and verify account information
- Sold vacation packages.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Diploma -
McGhee High School
McGehee, AR05.2007
Skills
- Documentation review
- Human Resource
- Payroll
- Law Enforcement
- Multi-line phone systems
- Computer skills
- Sales
- Customer relationship management
- Outbound sales
- Microsoft Excel
- Rehabilitation Programs
- Restraint Techniques
- Emergency Response
- Crisis Management
- Security Protocols
Certification
Driver's License, 04/01/19, 02/01/27
Personal Information
- Title: General Manager
- Work Permit: Authorized to work in the US for any employer
Timeline
Correctional Sergeant
Arkansas Department of Correction
12.2021 - Current
Store Manager
Tobacco Superstore
02.2016 - 12.2021
Sales Associate
Wal-Mart Supercenter
11.2015 - 01.2016
General Manager
McDonald Corporations
04.2013 - 11.2015
Human Resources Manager
Tobacco Superstore
01.2011 - 11.2015
Customer Service Representative
Vacation Tour and Travel
01.2011 - 04.2015
Diploma -
McGhee High School
Driver's License, 04/01/19, 02/01/27
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