Overview
Work History
Timeline
Generic

Xzandria Martin-Thomas

Houston,Texas

Overview

14
14
years of professional experience

Work History

Placement Support Specialist

Specialist Staffing Solutions
Houston, Texas
06.2021 - 10.2024
  • Created contracts, Schedule 2, and amendments to contract agreements for both clients and contractors.
  • Supported sales teams that require prompt communication and solutions while providing the business with weekly updates on the current state of their placements; ensuring they are aware of any issues.
  • Liaison with the Legal department to coordinate agreements on Client terms, changes to standard terms and conditions, queries on terms, possible breaches etc.
  • On-boarded and off-boarded of contractors including but not limited I-9 compliance, drug screen, and background ordering and auditing based on client standards.
  • Communicated with the client's finance department to obtain accurate company information for billing purposes. Ensure this information is completed correctly on the Customer Request Form and passed to Group Master Data for accurate Customer Account setup.
  • Ensured our contractors receive the best customer service and onboarding experience.
  • Detailed communication with our candidates over the phone and by email to ensure they know onboarding requirements, the timesheet process, payment processes, and Responding to all queries from contractors, clients, and sales teams in line with agreed SLA’s.
  • Advised on corrective actions to reduce future queries and rolling out process changes where applicable.
  • ATS/Portals: SAP, Salesforce, Mercury, Liferay.

Onboarding Specialist

HEALTHTRUST WORKFORCE SOLUTIONS
Houston, TX
04.2016 - 06.2021
  • I was initially hired as a certified nurse assistant. Due to my performance, consistency and reliability, I earned a promotion to staffing specialist then promoted to an Onboarding specialist within the first year of my Tenure.
  • Conducted individual and group training sessions to educate staff on an array of topics.
  • Played an intricate role in departmental projects that enhanced the quality of the company’s system by 80%.
  • Onboarded and Credentialed 90+ candidates within 30 days to be placed in HCA facilities.
  • Provided administrative assistance for all functions of the medical staff office including processing applicants and re-applicants’ membership.

Certified Nurse Assistant/Dietary Aide

Harris Health System
Houston, TX
03.2011 - 06.2016
  • Demonstrating as a clerical operator and coordinator of the activities on a nursing unit which included discharging, answering telephones, call lights and maintains unit supplies.
  • Worked as a patient care assistant on the floor attending to patients in their daily activities needed while adhering to the HIPAA law.
  • Works along with the dietary manager to prepare meals. I also assisted in clean up, kitchen maintenance and setting up and taking down the dining areas.
  • Other job duties include delivering food to patients' rooms, preparing and serving snacks and taking inventory of food and kitchen supplies.

Timeline

Placement Support Specialist

Specialist Staffing Solutions
06.2021 - 10.2024

Onboarding Specialist

HEALTHTRUST WORKFORCE SOLUTIONS
04.2016 - 06.2021

Certified Nurse Assistant/Dietary Aide

Harris Health System
03.2011 - 06.2016

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Xzandria Martin-Thomas