Xzaviah J. Houston
Las Vegas,NV
Summary
Motivated and growth-oriented Support Professional with 2+ years of experience responding to client inquiries, troubleshooting and providing prompt assistance to clients via live chat and phone. Within those 2 years, I have gained valuable experience with each company that I've worked for which has allowed me to develop not only professionally, but personally as well. I am confident in my abilities to not only perform my duties sufficiently, but to lead others to perform by setting an example. Whether working independently, or within a team, I get the job done.
Overview
3
3
years of professional experience
Work History
Remote Guest Service Agent
Burke Williams
08.2021 - Current
- Verified reservations by phone and chat.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Processed payments from customers by credit cards accurately according to company guidelines.
- Manage large amounts of incoming calls
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Train new employees
- Send emails through the back end to resolve customer complaints and inquiries.
- Consistently trusted with greater responsibility than that for job level.
Remote Tech Support Specialist
Vivint Smart Home
10.2020 - 11.2020
- Provided remote technical assistance to customers through phone.
- Resolved escalated customer service issues in a timely manner.
- Supported customers with online billing, access and account issues.
- Used remote login tools to assist clients with technical and product questions.
- Identified root cause of technical issues and developed solutions.
- Maintained records of troubleshooting activities and customer interactions.
- Performed troubleshooting to diagnose and resolve technical issues.
- Escalate calls to T3
Education
No Degree -
Rio Salado College
12.2021
Skills
- Linux
- Excel
- Slack
- CRM
- Microsoft Office
- Inbound/Outbound Calls
- Customer Service
- Technical Troubleshooting
- Account Administration
- Technical Documentation
- Online Chat Support
- User Training
- Problem-Solving
- Error Detection
- Attention to Detail
- Multitasking
- Data Entry
- Complaint Resolution
References
Burke Williams Spa Guest Service Manager
Theresa Mienzah-Quarm 612-806-2467
Timeline
Remote Guest Service Agent
Burke Williams
08.2021 - Current
Remote Tech Support Specialist
Vivint Smart Home
10.2020 - 11.2020
No Degree -
Rio Salado College
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