Xzavier Barnes
Kansas City,MO
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Hotel Phillips
01.2019 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Prepared agendas and took notes at meetings to archive proceedings.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Manage over 200 rooms and over 300-600 people
Front Desk Supervisor
Sheraton Hotel
03.2015 - 01.2019
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Completed bi-weekly payroll for 15 employees
Front Desk Agent
The Ambassador Hotel Of Kansas CIty
06.2012 - 03.2015
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Bachelor of Science - Marketing
Full Sail University
Winter Park, FL05.2024
High School Diploma -
McClure North High School
Florissant, MO05.2012
Skills
- Senior Leadership Support
- Database Administration
- Data Entry
- Expense Reporting
- Oral and Writing Communication
- Customer Relations
- Training and Development
- Human Resources
- Microsoft Office Suite
- Accounting Oversight
- Administrative Support
- Account Reconciliation
- Spreadsheet Tracking
- Operations Management
- Event Coordination
Timeline
Front Office Manager
Hotel Phillips
01.2019 - Current
Front Desk Supervisor
Sheraton Hotel
03.2015 - 01.2019
Front Desk Agent
The Ambassador Hotel Of Kansas CIty
06.2012 - 03.2015
Bachelor of Science - Marketing
Full Sail University
High School Diploma -
McClure North High School
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