Xzavier Dickson
Cibolo
Overview
14
14
years of professional experience
1
1
Certification
Work History
Graphic Designer
Freelaner
01.2014 - Current
- Get work fished in a timely matter
- Good artwork
- Keeping customer informed.
Warehouse Technician
Kinetico Water Systems
10.2022 - 10.2023
- Resolving problems
- Ordering and gathering components and parts; performing acceptance tests
- Identifying solutions; suggesting improved methods and techniques; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; repairs all parts of the system.
Recreation Aid
Force Support Squadron
05.2022 - 10.2022
- Greets patrons, answers telephone calls and makes reservations
- Maintains and prepares fitness center facilities, grounds and equipment for daily use
- Assist with programs and special functions
- Inspects all equipment and facilities according to established standards and local fire and safety procedures
- Provides assistance and basic instructions to patrons in the proper use of equipment
- Circulates among patrons to ensure patron satisfaction and safe and proper use of equipment
- Ensures Fitness center rules and policies are being followed by patrons
- Performs receiving and dispersing cashier duties
- Receives cash, checks credit cards, coupons etc., prepares and issues change
- Ensures all monies are accounted for and reports discrepancies to supervisor as soon as possible.
Sales Representative
Vincero
01.2022 - 02.2022
- Performed onsite, in-store retail sales
- Built personal relationships with customers
- Handled all prospective customer correspondence, including calls and emails
- Provided exceptional customer service.
Rural Carrier Associate
Post Office USPS
03.2021 - 08.2021
- Delivered packages and mail to businesses and people in towns, cities, and rural areas
- Set up a route and deliver mail six days a week on route
- Place packages and letters in mailbox and secure with mailbox flap
- Secure many envelopes or parcels with a rubber band
- Retrieve outgoing mail from boxes.
Fraud Investigation Services Associate III
Conduent
09.2020 - 02.2021
- Identifies and mitigates risk exposure to the project profits that includes, fraud prevention and detection through the review of alerts, reports and other information and the investigation of new account, Automated Clearing House/wire and debit fraud
- Focuses on the prevention and recovery of fraudulent losses, coordinates fraud prevention strategies and supports other risk management programs as necessary to mitigate potential fraud patterns as they develop
- Initiates contact with members and employees to verify account activity or provides recommendations and education related to fraud prevention and security
- Reacts quickly and efficiently across all departments when trends emerge and notifies appropriate fraud employees in a timely manner
- Prepares documentation for prosecution against individuals that have caused a financial loss to the organization
- Provides ongoing analysis of case files and fraud detection systems to determine emerging trends and provide recommendations to management to assist in loss mitigation
- Builds relationships within the banking and law enforcement communities and industry contacts for the purpose of intelligence gathering and other fraud prevention related activities.
Fraud Prevention Analyst
CBE Companies
03.2020 - 09.2020
- Analyzed account processes and transactions to identify undetected frauds and correlated activities
- Reviewed, identified and deterred fraudulent activity
- Looked for trends to proactively identify characteristics of 'good' vs
- Fraudulent' orders
- Handled inbound and outbound calls
- Analyzed available information via multiple internal and external tools to identify
- Provided excellent customer service to escalated calls when required.
Car Salesman
World Car Nissan
05.2019 - 01.2020
- A Sales Consultant is responsible for selling vehicles and meeting dealership volume, profit and customer satisfaction standards
- This position includes four broad areas of activity: personal work habits, prospecting, selling, and follow-up
- Duties and Responsibilities: Understand the importance of customer service and strive to exceed expectations
- Determine customers needs by asking questions and listening
- Present our products in a way that highlights features/functions/benefits
- Follow all steps in the sales and delivery process
- Establish personal goals and a strategy to meet those goals
- Meet daily phone call/email/training requirements
- Keep abreast of changes in inventory/models/features
- Attend sales meetings and training as directed
- Maintain a follow-up system that encourages repeat and referral business
- Review actions at the end of each day to determine how to best utilize your time
- Follow all company safety policies and procedures.
Mail Carrier
USPS I
09.2017 - 05.2019
- Delivered packages and mail to businesses and people in towns, cities, and rural areas
- Set up a route and deliver mail six days a week on route
- Place packages and letters in mailbox and secure with mailbox flap
- Secure many envelopes or parcels with a rubber band
- Retrieve outgoing mail from boxes.
Maintenance Technician
TX
05.2016 - 03.2017
- Provided our guests with a great Topgolf experience by keeping our building, games and systems performing at full functionality! Managed a variety of tasks, including maintaining the ID Ball System, Targets, Tee Line equipment and all other areas of the gaming facility
- Responsible for maintenance to the entire TopGolf facility and performed repair and service to all areas of electrical, plumbing, HVAC, renovations, and other facility projects
- Maintained and repaired tools, equipment, and structures such as buildings, patios, fences, and benches, using hand and power tools
- Provided proper upkeep of sidewalks, driveways, parking lots, fountains, planters, and other grounds features
- Operated powered equipment such as mowers, tractors, twin-axle vehicles, snow blowers, chainsaws, electric clippers, sod cutters, and pruning saws.
Sales Associate
Office Depot OfficeMax
08.2015 - 12.2015
- Customer service
- Tech assistance
- Working in all parts of the store
- Printing
- Designing
- Sales tags
- Making displays
- Accomplishments: Meeting my sales mark every month.
Night Stocker
Walmart
02.2014 - 09.2014
- Responsible for the flow of merchandise from the point of delivery to the sales floor or internal destination
- Responsible for receiving, unpacking, processing, organizing, and storing merchandise
- Organized company's merchandising and display standards to ensure that products are easily accessible, visually appealing, and constantly available
- Enhanced the brand image of both the products and the store, and positively impacted the customer experience
- Loaded and unloaded shipments, organized backroom spaces, constructed displays, and stocked shelves
- Operated heavy machinery such as forklifts.
MLRS
Army
03.2010 - 03.2013
- Records and transmits firing data using the Fire Direction System (FDS) and voice radio
- Operates Fire Direction System and Advanced Field Artillery Tactical Data System and MLRS communications equipment
- Participates in gathering of operations and intelligence data
- Plots using fire capability charts and friendly and enemy situation maps
- Installs, maintains, and operates radio wire communications, digital communications devices, and secure voice equipment
- Calculating target locations manually and electronically
- Plotting points using different types of maps
- Operating communication systems specifically
- Artillery tactics and battle strategy
- Performs start-up of fire control system
- Operate multiple launch rocket system fire control system in all modes of operation
- Makes manual fire control entries and enters meteorological data into the fire control system
- Fires weapon on command
- Performs fire control system diagnostic test using built-in test equipment
- Prepares launcher-loader module for reload and performs maintenance operations
- Conducts reconnaissance to determine routes and precise firing location sites
- Worked with BFT/ FBCB2/AFATDS
- Installed the BFT in the humvees and tracks
- Proficient with power tools
- Tests, removes, and replaces fire control system components as needed on the M270 launcher
- Mounts radio sets in vehicles, cables communication components in M270 launcher, and operates and performs operator maintenance on communications equipment
- Served as unit Armorer for a field artillery battalion supporting over 200 Soldiers; coordinated with leadership to ensure support for deployment and redeployment operations; responsible for the accountability and maintenance of over $1 million worth of MTOE and weapons; instructed Soldiers on proper care and maintenance of all assigned small-arms; maintained hand-receipts for equipment issued locally and while deployed; calibrated, zeroed, and performed user maintenance of small-arms; identified failures and arranged higher level maintenance.
Education
Bachelor's - Graphic Design and Web Design
Art Institute of Austin
08.2017
Skills
- Microsoft office
- Word
- Sales
- Microsoft Excel
- Management
- Inventory
- Data Entry
- Customer Service
- Powerpoint
- Communications
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Computer Skills
- Typography
- Acrobat
- Graphic Design
- Branding
- English
- Computer literacy
- Inventory control
- Dealership experience
- Photography
- Digital design
- Adobe Creative Suite
- Driving
- Illustration
- Power tools
- BFT
- AFATDS
- FBCB2
- Leadership
- IOS
- Mac OS
- Microsoft Access
- Windows
- Account reconciliation
- Lexis-Nexis
Certification
- Secret clearance
- Firearms License
- Driver's License
Assessments
- Analyzing data, Proficient, 03/01/22
- Technical support, Proficient, 03/01/22
- Administrative assistant/receptionist, Proficient, 02/01/22
- Mechanical knowledge, Proficient, 10/01/23
- Work style: Reliability, Proficient, 10/01/23
- Sales skills, Proficient, 10/01/23
Timeline
Warehouse Technician
Kinetico Water Systems
10.2022 - 10.2023
Recreation Aid
Force Support Squadron
05.2022 - 10.2022
Sales Representative
Vincero
01.2022 - 02.2022
Rural Carrier Associate
Post Office USPS
03.2021 - 08.2021
Fraud Investigation Services Associate III
Conduent
09.2020 - 02.2021
Fraud Prevention Analyst
CBE Companies
03.2020 - 09.2020
Car Salesman
World Car Nissan
05.2019 - 01.2020
Mail Carrier
USPS I
09.2017 - 05.2019
Maintenance Technician
TX
05.2016 - 03.2017
Sales Associate
Office Depot OfficeMax
08.2015 - 12.2015
Night Stocker
Walmart
02.2014 - 09.2014
Graphic Designer
Freelaner
01.2014 - Current
MLRS
Army
03.2010 - 03.2013
Bachelor's - Graphic Design and Web Design
Art Institute of Austin
- Secret clearance
- Firearms License
- Driver's License
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