Xzavier George
Raleigh,NC
Summary
Cybersecurity professional with the skills and knowledge to improve and maintain company information technology compliance. Skilled at training internal users on security procedures and preventive measures. Versed in robust network defense strategies and risk management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cyber Security Information Analyst
Northrop Grumman
06.2022 - Current
- Assist in the implementation of the required government policy (i.e., NIST
- NISPOM, JSIG, , DCID 6-3), by assisting in POAMS, SCTM, Hardware/ Software Baselines
- Creating, submitting, and maintaining authorization and accreditation packages for classified information systems
- Perform assessments of systems and networks and applications with cybersecurity tools such as
- SPLUNK, NESSUS, and TRELLIX
- Implement audits and vulnerability scans in compliance with NIST / JSIG for successful ATO Deliver
- Knowledge of governance and security controls for company compliance in accordance to NIST.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
It Specialist
U.S. Army National Guard
09.2016 - 09.2023
- Providing server administration, including email administration, desktop support, and network infrastructure support
- Apply leadership, people-oriented, critical thinking, and problem-solving skills to seek solutions to enhance network efficiency
- Maintained backup systems and daily backup operations
- Implement Firewall ASA
- Incident Response procedures and Security SOPs
- Knowledge of VA culture, mission, and IT environment
- Analyze and correlate incident event data to develop a preliminary root cause and corresponding remediation strategy
- Provide telephone support and training to users on network connectivity issues, desktop support
- Helpdesk support, and tech support
- Familiarity with Microsoft Suite 365 through system administration
- Exposure to active directory, JavaScript, Windows, Cisco Systems, and troubleshooting
- Microsoft Account management through Active DirectoryHourshours a month
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
Client System Technician
AT&T Government Solutions
03.2020 - 08.2021
- (40 hours)
- Provide trouble resolution based on a fully integrated remedy ticketing system that will automatically assign priorities, set response times, and escalation timelines based on the criticality of the system
- Implement installation and maintenance functions associated with edge device systems such as key and intercom systems, copper core and fiber-optic intra-building wiring, fiber-optic end equipment, modems, and associated hardware
- Account Management (Unlock Common Access Cards (CAC,) modify user accounts and administrator for Tyndall Airforce Base domain)
- Manage hardware and software Controlled Cryptographic Information (CCI)
- Perform Trend Analysis to determine, solve, prevent, and anticipate service disruption to ensure service is continued to the customer during any trouble
- Perform network administration voice, data, video account creation and deletion, and modification service to installation users
- Notify users of network outages on base and monitor VPN usage
- Report cyber security violations to DISA
- CIPS administrator and approve work orders
- Perform client-level information technology support function, voice network, and
- Personal Wireless Communication Systems (PWCS) in timely fashion
- Perform configuration, management, and troubleshooting
- Provide service to end-users for operation, restoration, and information systems design
- Track, distribute, maintain, train, and replace all Air Force and DoD mobile devices
- Mobile device distribution should be limited to IAW local policy and funding.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
NOC Technician
U.S. Army National Guard
03.2019 - 09.2019
- Hours)
- Execute Army/DOD policy with modern equipment to provide cryptographic network planning
- Maintained 24x7 hour onsite network monitoring and LAN/WAN with Cisco routers and switches
- Implement Communications Security (COMSEC) to secure the Army’s enterprise network with OSI
- Implementation with Cryptographic keys and ruggedized Cisco equipment
- Secure Army’s data and voice communication through encryption devices, inline/outline media, and trunk
- Enable IP connectivity and end-to-end communications
- Exposure to Satellite Communications and multi-frequency bands such as C, Ku
- Ka, X, and L Bands) satellite terminals
- Implementation of Taclane Encryption / VPN Tunneling
- Utilized Cisco Call Manager for base operation in Romania
- Network Management
- Troubleshot hardware and software to determine and rectify network problems.
- Installed cabling, wireless routers and telephone systems for data communications networks.
Tier 2 Technical Support
Charter Communications Inc
02.2018 - 03.2019
- (40 hours)
- Troubleshoot with Spectrum subscribers who are having difficulty with video, digital phone, and data
- Initiate services utilizing all available diagnostic tools
- Resolve complex data problems that involve local network issues, email issues, modem trouble, and other company-owned equipment and software configurations
- Utilize reasoning and critical thinking skills, identify appropriate fix agent and resolve single-user issues
- Assist voice customers when needed, including but not limited to calling customers to confirm issue resolution
- Collaborate, coach, and train all support representatives on work-related procedures and products
- Review tickets for potential system issues to escalate to the different groups as needed
- May assist with error trending, analysis, and feedback sessions
- Work with supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures
- Provide exceptional customer service, works various schedules including on-call support, and performs other duties as assigned
- Support all department and company goals and objectives through attention to detail and practical communication skills
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
12.2023
Bachelor of Science - Information Technology Management
Western Governors University
05.2022
Skills
- Quality of service concepts
- Network Infrastructure (Layer 2 and 3 switches/ routers)
- Network Topology 2-tier / 3-tier (on-premises and cloud)
- Physical cabling (Single-mode, multimode, Fiber optic)
- Documentation
- TCP and UDP
- IPv4 and IPv6 addressing
- Switches (Port fast, trunking, Access ports (data and voice) Rapid PVST
- AP and WLC management (Telnet, SSH, Http/s, TACACS/Radius)
- Routing Protocols: OSPV2/3 EIGRP
- DHCP servers
- Remote access and VMware virtualization
- Network Security (Port Security, Policy Management, Site- to- Site VPNs)
- Automation and Programming (Cisco Meraki, Rest API, Chef Puppet, Ansible)
- Mac
- Windows
- Linux OS
- Wireless Security (WPA, WPA2, WPA3)
- Certifications and Licenses
- CompTIA Security
- CCNA
- Computer Network Defense
- Risk Management Evaluations
- JavaScript
- Surveillance System Monitoring
- Risk Mitigation
Additional Information
- DOD Clearance LEVEL : (Yes, call for current clearance level).
Certification
- CISSP - Certified Information System Security Professional (Work In Progress)
- CCNA
- CompTIA Security+
Timeline
Cyber Security Information Analyst
Northrop Grumman
06.2022 - Current
Client System Technician
AT&T Government Solutions
03.2020 - 08.2021
NOC Technician
U.S. Army National Guard
03.2019 - 09.2019
Tier 2 Technical Support
Charter Communications Inc
02.2018 - 03.2019
It Specialist
U.S. Army National Guard
09.2016 - 09.2023
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Information Technology Management
Western Governors University
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