Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xzavier Ruckman

Lawrence

Summary

  • Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
  • Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

12
12
years of professional experience

Work History

School Bus Monitor

First Student Transportation
10.2024 - Current
  • Supervised student behavior, ensuring adherence to safety protocols during transport.
  • Communicated effectively with students and parents regarding schedules and expectations.
  • Assisted drivers in maintaining safe and efficient routes, minimizing delays.
  • Monitored student loading and unloading, ensuring a secure environment at all times.
  • Collaborated with school staff to address student needs and resolve behavioral issues.
  • Implemented strategies to improve student compliance and reduce incidents on the bus.
  • Led safety drills to prepare students for emergencies, enhancing overall preparedness.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.

Cashier

Pickleman's Gourmet Cafe
04.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained accuracy in cash handling and reconciled registers daily.
  • Provided exceptional customer service, addressing inquiries and resolving issues.

CSR

Maximus Call Center
02.2019 - 10.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.

Customer Service Agent

Results Company
06.2018 - 11.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

CNA

Pinnacle Ridge Rehabilitation
03.2014 - 07.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Customer Service Representative

Chipotle Grill
03.2014 - 02.2015
  • Assisted in food preparation and cooking processes, ensuring adherence to safety standards.
  • Maintained cleanliness and organization of kitchen equipment and workstations.
  • Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
  • Monitored inventory levels, assisting in ordering supplies as needed for efficient operations.
  • Contributed to a positive team environment, fostering collaboration among kitchen staff.
  • Ensured proper storage of ingredients by organizing and labeling items in designated areas according to safety guidelines.

Education

High School Diploma -

Cloud County Community College
Concordia, KS
07-2012

Skills

  • Customer Assistance
  • Organization skills
  • Telephone skills
  • Data entry
  • Strong work ethic and integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Order Taking
  • Basic Math Competence
  • Conflict Resolution

Timeline

School Bus Monitor

First Student Transportation
10.2024 - Current

Cashier

Pickleman's Gourmet Cafe
04.2022 - 12.2023

CSR

Maximus Call Center
02.2019 - 10.2022

Customer Service Agent

Results Company
06.2018 - 11.2021

CNA

Pinnacle Ridge Rehabilitation
03.2014 - 07.2019

Customer Service Representative

Chipotle Grill
03.2014 - 02.2015

High School Diploma -

Cloud County Community College

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