Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Proficient, detailed Assistant with proven experience in front office operations. Adept at maintaining inventory and presenting polished, friendly public atmosphere. Home Care Provider with over fifteen years experience in healthcare. Skilled in providing upmost comforts in the home.
Hi, I’m
X’Zaviera Dorsey
Retail Management
Richmond,CA
Summary
Overview
20
years of professional experience
Work History
In Home Support Services
Home Care Provider
03.2014 - Current
Job overview
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
- Observed and reported patient condition, progress and medication side effects to accurately document updates
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Provided complete care to home health patients, including physical assessments, medication and chronic disease management
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Supervised daily activities and provided assistance when needed
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Transported individuals to medical appointments and other errands
- Worked to improve and enhance patient lives through effective and compassionate care
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Administered medication as directed by physician
Dollar Tree
Assistant Store Manager
10.2018 - 02.2020
Job overview
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations
- Performed mandatory audits to ensure compliance in all areas were met
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Maintained high levels of organization in store by directing customers and replenishing merchandise
Patricia’s Home HealthCare
Home Care Provider
02.2008 - 08.2016
Job overview
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Developed rapport to create safe and trusting environment for care
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Maintained clean, safe and well-organized patient environment
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Supervised daily activities and provided assistance when needed
- Documented vitals, behaviors and medications in client medical records
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Administered medication as directed by physician
- Transported individuals to medical appointments and other errands
Cold Stone Creamery
Assistant Manager
06.2006 - 09.2009
Job overview
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored employee performance and developed improvement plans
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Planned team-building exercises to increase employee performance and job satisfaction
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Assisted Manager in interview process of prospective employees and provided feedback
- Onboarded new employees, including training, mentoring and new hire documentation
- Advanced to keyholder and assistant manager-in-charge in manager's absence
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
Ross Stores
Front End Supervisor
09.2004 - 09.2006
Job overview
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Contra Costa CollegeSan Pablo, CA
Associate of Arts from Liberal Arts
05.2024
University Overview
Contra Costa CollegeSan Pablo, CA
Associate of Arts from Sociology
05.2022
University Overview
Contra Costa CollegeSan Pablo, CA
Associate of Arts from Liberal Arts
05.2022
University Overview
Oakland Technical High SchoolOakland, CA
High School Diploma
06.1998
University Overview
Skills
- Customer relations
- POS systems operations
- Customer experience
- First aid and safety
- Case management
- Patient evaluation
- Project management
- Goals and performance
Timeline
Assistant Store Manager
Dollar Tree
10.2018 - 02.2020
Home Care Provider
In Home Support Services
03.2014 - Current
Home Care Provider
Patricia’s Home HealthCare
02.2008 - 08.2016
Assistant Manager
Cold Stone Creamery
06.2006 - 09.2009
Front End Supervisor
Ross Stores
09.2004 - 09.2006
Contra Costa College
Associate of Arts from Liberal Arts
Contra Costa College
Associate of Arts from Sociology
Contra Costa College
Associate of Arts from Liberal Arts
Oakland Technical High School
High School Diploma
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