A professional who possesses Hootsuite, Google Analytics, and TESOL/TEFL certifications and strong communication skills to make a positive impact on the team. Extensive experience in customer support, team management, and dynamic problem-solving capabilities. Proficient in Microsoft Office and data entry software. Experience in quality control inspection for a multinational technology company. Strong ability to effectively communicate and teach in a variety of language learning settings, as well as a successful track record in customer service, administrative services, and team management. Also a team-oriented collaborator with a reliable focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
- Monitored incoming calls and emails for customer support issues.
- Provide customer support related to technical problems with various devices.
- Inspected materials or files to verify correct placement, legibility or condition.
- Created detailed reports outlining findings from technology assessments.
- Continued self-education and training to keep up with industry changes and trends.
- Created content for social media platforms like Instagram, Twitter and Facebook.
- Organized guest support services to meet accommodation, transportation and service needs.
- Helped local businesses produce brochures, publications and event-specific materials for optimum effect.
- Assisted in the design and production of marketing materials.
- Generated ideas for creative content initiatives.
- Executed and managed banner, video and other non-text link ad campaigns.
- Scheduled content for publication on social media at ideal times.
- Assisted in the creation of marketing materials such as emails, newsletters, and website copy.
- Utilized graphic design software to prepare storyboards and mock-ups.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Assisted students with registration forms and questions regarding their classes.
- Guided students on how to properly fill out paperwork.
- Conducted data entry of student records into the computer system.
- Created documents utilizing word processing software such as Microsoft Word and Excel.
- Responded to emails sent by current and prospective students regarding admissions processes or other inquiries.
- Scheduled appointments for faculty advisors with incoming freshmen students.
- Created promotional material for upcoming events.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Delivered administrative support services to improve marketing efforts.
- Utilized specialized software applications related to the job role.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Customer service
Store management
Teaching English as a second language
Administrative Assistance
Photography and Videography
Digital media
Social Media Management
Analytics and Reporting
Market Research
Brand Promotion
Community Engagement
Photo and Video Editing
Promotional Campaigns
Content Development
Adobe Creative Suite
Verbal and written communication
Strategic Planning
- Hootsuite Platform Certification (Issued Apr 2024)
Credential ID: 100694660
- Google Analytics Certification
Skillshop (Issued Mar 2024 · Expires Mar 2025)
Credential ID: 96859471