Xzenia Briggs
Etowah,TN
Summary
Proven leader and compassionate caregiver, adept in operational efficiency and resident support, enhanced Dollar Tree Stores' sales growth through strategic planning and team supervision. Excelled at Avail Senior Living by fostering resident independence and ensuring health and safety compliance, significantly improving patient well-being. Skilled in problem-solving and time management, consistently delivering high-quality care and customer service.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Avail Senior Living
07.2023 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
- Received recognition from supervisors for consistently delivering high-quality care under challenging circumstances.
- Improved residents'' well-being through consistent monitoring and timely assistance with personal hygiene tasks.
- Ensured compliance with state regulations regarding resident rights, confidentiality requirements, and facility policiesprocedures.
- Developed strong relationships with family members, providing regular updates on resident progress and addressing concerns as needed.
- Supported residents during meal times, assisting with feeding and promoting proper nutrition.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Delivered and served meals and provided other dining needs.
- Escorted residents to community activities and games and encouraged participation.
- Assisted over 20 elderly, disabled residents with daily living activities in residential care facilities.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Assistant Store Manager
Dollar Tree Stores
03.2021 - 07.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Implemented theft prevention policies to minimize potential stock loss.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
GED -
Adult Education Cleveland Tn
Cleveland, TN11.2024
Skills
- Documentation And Reporting
- Resident support
- Effective Planning
- Health and safety compliance
- Self-confident
- Bed making
- Laundry
- Ambulation Assistance
- Operational Efficiency
- Store maintenance
- Customer Service
- Problem-Solving
- Time Management
hobbies
I love to read books,I'm a very family oriented person and love to spend time with my loved ones.
I love video games and playing with my cats. I also own two ball pythons that are my babies. im also a very caring and empathic person
Timeline
Resident Assistant
Avail Senior Living
07.2023 - Current
Assistant Store Manager
Dollar Tree Stores
03.2021 - 07.2023
GED -
Adult Education Cleveland Tn
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